Velocity Financial Limited

“Velocity Financial Ltd only provides personalised financial advice in the following areas: - Mortgage and property investment advice - Personal insurance products* - Tailored business planning for business owners, including cashflow modelling, debt management, asset and liability protection, succession planning, and protection strategies such as share purchase/succession policies, debt and guarantee cover, business overheads protection, and key person or locum plans. - KiwiSaver advice - Investment and wealth management for individuals, businesses and not for profit business organisations and trusts - Employee Benefits Programs; KiwiSaver and group insurance products provided through employers to staff. - Cash flow modeling and full financial planning, including retirement planning.”

“We do not work with every provider in the market. Our advisers recommend products from the providers listed above based on your individual circumstances, goals, and needs, and the availability of suitable products within our approved provider panel.”

“We are almost always able to provide our service to you without charging as our product suppliers provide us with a commission when we use their products. This commission may be an upfront commission, and ongoing "renewal", or a combination of both. The commission is not added to the cost of your mortgage or insurance; however, please note: Non-bank loan providers will charge a fee, and our "brokerage" may be included in this fee.”

“If the product you choose (Mortgage or Insurance) is discontinued within 27 months, a percentage of our commission will be charged to us to pay back; this is called a "claw back". If this occurs, we reserve the right to retrospectively compensate ourselves for the time we have spent. Our hourly rate is $300 (+GST)/hour, and any cost incurred to the client will be limited to the smaller of the two options, the cost of the claw back or $3000 (+GST).”

“We have no financial interest in any mortgage lender, insurance, KiwiSaver or Investment company or any other general conflicts of interest in forming a professional opinion or delivering financial advice. There are no material conflicts of interest to disclose in the form of incentives. We will accept an occasional glass of wine or cup of coffee from an insurance, mortgage, KiwiSaver or investment company representative.”

“We have a formal internal complaint handling process and will try to reach a satisfactory resolution with you as soon as possible. You can make your complaint verbally, by email or letter. We will acknowledge your complaint within 2 working days and will try to resolve your complaint within 10 working days. We may need to ask you further information, or agree on an extension, if the issue is complex or there are issues outside our control.”

“When working with you, we collect personal information in order to provide personalised financial advice and related services, and to meet our legal and regulatory obligations. This information may include details about your identity, personal circumstances, health (for insurance advice), financial situation, goals, and the instructions you give us.”

“We are required to: - Give priority to your interests by taking all reasonable steps to ensure our advice isn't influenced by our own interests. - Exercise care, diligence, and skill in providing you with advice. - Meet standards of competence, knowledge and skills set by the Code of Professional Conduct for Financial Advice Services (these are designed to ensure we have the expertise needed to provide you with advice). - Meet standards of ethical behaviour, conduct and client care set by the Code of Professional Conduct for Financial Advice Services”