Privacy Policy

1. Information We Collect

Personal Information

When you use our service, we may collect:

• Contact Information: Name, email address, phone number, postal address
• Financial Information: General financial goals, income range, investment preferences
• Demographic Information: Age range, location, employment status
• Service Preferences: Types of financial advice needed, preferred adviser characteristics

Technical Information

We automatically collect:

• IP address and browser information
• Device type and operating system
• Pages visited and time spent on our website
• Referral sources and search terms used
• Cookies and similar tracking technologies

2. How We Use Your Information

Primary Purposes

• Adviser Matching: Connect you with suitable financial advisers based on your needs and location
• Service Delivery: Facilitate introductions and initial contact with advisers
• Communication: Send you adviser recommendations, follow-up communications, and service updates
• Improvement: Enhance our matching algorithms and service quality

Secondary Purposes

• Website analytics and performance monitoring
• Marketing communications (with your consent)
• Legal compliance and fraud prevention
• Customer support and enquiry resolution

3. Information Sharing

With Financial Advisers

We share your contact information and relevant details about your financial needs with matched advisers so they can:

• Contact you to discuss your requirements
• Provide appropriate advice and services
• Understand your specific financial situation

With Service Providers

We may share information with trusted third parties who help us operate our service:

• Website hosting and technical infrastructure providers
• Email and communication service providers
• Analytics and marketing platforms
• Customer support tools

Legal Requirements

We may disclose information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Prevent fraud or illegal activities
• Enforce our Terms of Service

4. Data Security

We implement appropriate security measures to protect your personal information:

• Encryption: Data transmission is protected using SSL/TLS encryption
• Access Controls: Limited access to personal information on a need-to-know basis
• Regular Updates: Security systems and software are regularly updated
• Monitoring: Continuous monitoring for security threats and vulnerabilities

5. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Improve our services through analysis

Typically, we retain contact information for up to 7 years after your last interaction with our service, unless you request earlier deletion.

6. Your Rights

Under New Zealand privacy law, you have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Ask us to correct any inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request your data in a portable format
• Objection: Object to certain uses of your information
• Withdrawal: Withdraw consent for marketing communications

7. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and user behavior
• Provide personalized content and recommendations
• Measure the effectiveness of our marketing

You can control cookie settings through your browser, but some features may not work properly if cookies are disabled.

8. Third-Party Links

Our website may contain links to third-party websites, including adviser websites and social media platforms. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

9. Marketing Communications

With your consent, we may send you:

• Newsletter with financial tips and insights
• Information about new advisers in your area
• Updates about our services and features
• Relevant financial education content

You can unsubscribe from marketing communications at any time using the unsubscribe link in emails or by contacting us directly.

10. Children's Privacy

Our service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

11. International Data Transfers

Your information may be processed and stored outside of New Zealand by our service providers. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending an email notification (if you have subscribed)
• Displaying a prominent notice on our website

13. Contact Us

If you have questions about this Privacy Policy or want to exercise your privacy rights, please contact us:

14. Privacy Officer

Our Privacy Officer is responsible for ensuring compliance with privacy laws and handling privacy-related enquiries. You can contact our Privacy Officer using the contact details above.