Insurance Design Limited

“These are policies that insure your personal or business assets or protect you or your business assets, liabilities and business income. We are not able to provide advice on personal income protection or investment policies but are able to refer you to associates who are licensed to provide advice on such products. We have access to most insurance markets in New Zealand (excluding direct Insurers) along with access to overseas markets as required.”

“We are paid brokerage by the Insurers we do business with when we arrange your insurance. As a general rule, the brokerage we receive is a percentage of the Insurer's base premium and natural disaster premium. We may apply a service charge to your total premium to enable us to continue to deliver our high level of service.”

“Premium funding products enable you to pay the insurance premium over the term of your policy by instalments rather than as one amount. Premium funders charge interest and they take a power of attorney over your insurance policy, this means they have the ability to cancel your insurance policy if you fail to pay an instalment.”

“We manage all conflicts of interest, ensuring our financial advisers prioritise your interests above their own, by following an advice process that ensures our recommendations are made on the basis of your needs and circumstances. All of our financial advisers complete training to understand and manage conflicts of interest. We maintain a register of conflicts of interests and any gifts and other incentives that we may receive. We review our compliance programme annually.”

“Your adviser will attempt to resolve any issue of dissatisfaction with you immediately. If the matter cannot be resolved to your satisfaction, the adviser will escalate the complaint to his or her manager, notifying you accordingly. We will send you an acknowledgement of your complaint within five working days of your complaint being notified to us.”