First Rate Mortgages Limited

Financial Services Provider

★★★★★

4.9 Read 28 reviews on Google

Source: Google Business Profile. Reflects this firm's listing, not individual advisers.

Auckland

FSPR Registered

FSP Number: FSP271665

NZBN: 9429033933511

Team Size: 5 advisers

Verify on FSPR

About First Rate Mortgages Limited

What is First Rate Mortgages Limited?

First Rate Mortgages Limited is a financial services provider, based in Auckland, with 13 years on the FSPR register, and 5 appointed advisers on file.

How is First Rate Mortgages Limited regulated?

First Rate Mortgages Limited is registered on the Financial Service Providers Register (FSPR)as FSP271665, with first registration in 2013. Disputes are handled by Financial Services Complaints Limited. Verify on the FSPR register at fsp-register.companiesoffice.govt.nz.

What does First Rate Mortgages Limited offer?

First Rate Mortgages Limited's Public Disclosure Statement lists the following scope of advice: Bank and non-bank mortgage and home loan products, Non-bank loans and finance, Excludes personal life insurance, Excludes investments such as shares or KiwiSaver, Excludes home and contents insurance. Refer to the original PDS for the binding scope.

Public Disclosure Statement highlights

Full PDS section ↓

Extracted from First Rate Mortgages Limited's PDS dated 2026-05-24 · HTML source. View original.

Fee structure: commission only
Commission: Yes
Dispute scheme: FSCL
Panel: 1 providers
FAQs: 5 answered
Linked docs: 3

Scope of advice

Bank and non-bank mortgage and home loan products
Non-bank loans and finance
Excludes personal life insurance
Excludes investments such as shares or KiwiSaver
Excludes home and contents insurance

Contact Information

Phone

0800 232 848

Email

Not available

Website

www.nonbank.co.nz

Address

Level 1, Gallagher House , 50 Centreway Road,Orewa,Auckland,0931,New Zealand

About First Rate Mortgages Limited

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Public Disclosure Statement

1 provider on panel

First Rate Mortgages Limited files a Public Disclosure Statement under FMC Act 2013 s431 · last ingested 2026-05-24 · source format HTML.

→ View First Rate Mortgages Limited's original disclosure page · FA-NZ mirror (Markdown) · facts.json

Fee structure: commission only
Receives commission: Yes — disclosed in PDS
Dispute resolution scheme: FSCL
Scope of advice (verbatim from PDS): Bank and non-bank mortgage and home loan products
Non-bank loans and finance
Excludes personal life insurance
Excludes investments such as shares or KiwiSaver
Excludes home and contents insurance
Specialties: Life Insurance
General Insurance
Kiwisaver
Investments
Mortgages
Lending

Hover any specialty to see its source. Self-attest takes priority; PDS-derived next; AI-classified last. For binding regulatory statements refer to the FAP's own current Public Disclosure Statement.

Distribution panel

Product providers First Rate Mortgages Limited is appointed to distribute, grouped by product category. Counts show how many other NZ FAPs FA-NZ has on file as distributing the same provider.

Lending & Mortgages · 1

Bank and Non-Bank providers (list at https://nonbank.co.nz/bank-and-non-bank-product-providers/)

Verbatim quotes from First Rate Mortgages Limited's PDS (5 fields cited)

Fees

“We do not charge any upfront fees, expenses or any other amounts for the initial financial advice given to you. If you then choose to use our services to arrange finance we will then disclose any lender fees, brokerage fees, or other lending related costs that may be applicable. These can vary depending on which lender provides a loan offer.”

Commission

“The lender will pay commission and/or brokerage fees to First Rate Mortgages Ltd once the loan has settled. The amount of commission is based on the amount of the mortgage.”

Conflicts of interest

“To ensure that our financial advisers prioritise the client's interest above their own, we follow an advice process that ensures our recommendations are made on the basis of the client's goals and circumstances. All our financial advisers undergo annual training about how to manage conflicts of interest.”

Dispute resolution

“We are a member of Financial Services Complaints Limited (FSCL) – A Financial Ombudsman.”

Material relationships

“If we refer you to an independent Insurance Specialist, or you access a lender to apply directly through a link on our websites, for a Personal Loan, a Short Term Business loan or a Business Line of Credit, First Rate Mortgages Ltd and/or NonBk Ltd are unable to provide advice on insurance or financial services offered to you when you are dealing directly with a third party.”

Verbatim spans extracted from the source PDS dated 2026-05-24. Each quote was substring-verified against the original document; spans that failed verification were dropped. View source.

FAQs from this firm's PDS

Common consumer questions answered in First Rate Mortgages Limited's Public Disclosure Statement. Answers are verbatim spans from the source document, substring-verified at extract time.

Are there any fees for financial advice?

“We do not charge any upfront fees, expenses or any other amounts for the initial financial advice given to you. If you then choose to use our services to arrange finance we will then disclose any lender fees, brokerage fees, or other lending related costs that may be applicable. These can vary depending on which lender provides a loan offer.”

How is First Rate Mortgages remunerated?

“The lender will pay commission and/or brokerage fees to First Rate Mortgages Ltd once the loan has settled. The amount of commission is based on the amount of the mortgage.”

How are conflicts of interest managed?

“We will discuss with you any possible conflicts of interest at the outset and note them in our Loan Recommendation. To ensure that our financial advisers prioritise the client's interest above their own, we follow an advice process that ensures our recommendations are made on the basis of the client's goals and circumstances.”

What is the complaints process?

“When we receive a complaint, we will consider it following our internal complaints process: - We will acknowledge your complaint within 2 working days. - We may require additional information about your complaint or be able to advise how we could resolve it. - We aim to resolve complaints within 15 working days of receiving them. If we can't, we will contact you within that time to let you know we need more time to consider your complaint.”

What external dispute resolution is available?

“If our internal complaints process does not resolve your complaint to your satisfaction, you can contact our external independent dispute resolution scheme. This service is free and may help investigate or resolve the complaint. We are a member of Financial Services Complaints Limited (FSCL) – A Financial Ombudsman.”

Additional disclosure documents

Documents linked from First Rate Mortgages Limited's PDS. URLs verified to appear in the source document at extract time; links may rot — verify with the firm before relying on a specific version.

bank-and-non-bank-product-providers · Scope of Service
Code of Professional Conduct (PDF) · Other disclosure
Financial Services Complaints Limited · Complaints Process

Notes: Facts and product panel are LLM-extracted from the source document (confidence tier B). Verbatim quote block above is Sonnet-extracted then substring-verified against the source markdown. For the authoritative wording, view the original disclosure above. FSPR register entry. FA-NZ is a directory mirror, not a regulator.