Citadel 2024 Limited

Financial Services Provider

★★★★★

5 Read 1 review on Google

Source: Google Business Profile. Reflects this firm's listing, not individual advisers.

Mount Maunganui

FSPR Registered

FSP Number: FSP1007340

NZBN: 9429052003318

Team Size: 4 advisers

Verify on FSPR

About Citadel 2024 Limited

What is Citadel 2024 Limited?

Citadel 2024 Limited is a financial services provider, based in Mount Maunganui, with 2 years on the FSPR register, and 4 appointed advisers on file.

How is Citadel 2024 Limited regulated?

Citadel 2024 Limited is registered on the Financial Service Providers Register (FSPR)as FSP1007340, with first registration in 2024. Disputes are handled by Financial Services Complaints Limited. Verify on the FSPR register at fsp-register.companiesoffice.govt.nz.

What does Citadel 2024 Limited offer?

Citadel 2024 Limited's Public Disclosure Statement lists the following scope of advice: domestic general insurance, house insurance, contents insurance, landlords insurance, motor vehicle insurance, boat insurance. Refer to the original PDS for the binding scope.

Public Disclosure Statement highlights

Full PDS section ↓

Extracted from Citadel 2024 Limited's PDS dated 2026-05-18 · PDF source. View original.

Fee structure: fee and commission
Commission: Yes
Dispute scheme: FSCL
Services: 1 named
FAQs: 5 answered
Linked docs: 1

Scope of advice

domestic general insurance
house insurance
contents insurance
landlords insurance
motor vehicle insurance
boat insurance
commercial property insurance
business interruption insurance
+7 more

Contact Information

Phone

0210 797 552

Email

Not available

Website

www.citadel.co.nz

Address

33 Totara Street,Mount Maunganui,3116,New Zealand

About Citadel 2024 Limited

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Public Disclosure Statement

Citadel 2024 Limited files a Public Disclosure Statement under FMC Act 2013 s431 · last ingested 2026-05-18 · source format PDF.

→ View Citadel 2024 Limited's original disclosure PDF · FA-NZ mirror (Markdown) · facts.json

Fee structure: fee and commission
Receives commission: Yes — disclosed in PDS
Dispute resolution scheme: FSCL
Scope of advice (verbatim from PDS): domestic general insurance
house insurance
contents insurance
landlords insurance
motor vehicle insurance
boat insurance
commercial property insurance
business interruption insurance
commercial motor insurance
aviation insurance
event (contingency) insurance
marine insurance

+3 more
Specialties: General Insurance
Business Insurance

Hover any specialty to see its source. Self-attest takes priority; PDS-derived next; AI-classified last. For binding regulatory statements refer to the FAP's own current Public Disclosure Statement.

Verbatim quotes from Citadel 2024 Limited's PDS (6 fields cited)

Fees

“Citadel Insurance may charge you a fee and charges for providing financial advice and for arranging, altering or cancelling your general insurance program. IANZ may also charge an administration fee for processing insurance premiums. If a fee is be charged, you will be advised at the time the financial advice is provided including during the scoping phase.”

Commission

“Citadel Insurance may receive a commission from the insurance provider you implement your policies with when you pay your invoice for insurance cover, or if we refer you to a premium funder with whom you enter into a premium funding arrangement.”

Conflicts of interest

“Citadel Insurance and your financial adviser may receive indirect benefits from insurers and premium funders such as business lunches, tickets to sporting and/or cultural events or corporate promotional merchandise.”

Scope of advice

“Citadel Insurance provides advice to our clients about their general insurance needs. Our financial advisers provide financial advice in relation to domestic general insurance, such as house, contents, landlords, motor vehicle and boat insurance, as well as commercial general insurance, such as commercial property, business interruption, commercial motor, aviation, event (contingency insurance), marine, liability, professional indemnity and cyber insurance.”

Dispute resolution

“Citadel Insurance is a member of Financial Services Complaints Limited (FSCL). FSCL is an approved independent dispute resolution scheme which handles complaints against financial service providers, including insurance brokers.”

Material relationships

“Citadel Insurance is a member of Insurance Advisernet (IANZ), a network of independent insurance advisers across New Zealand and Australia. Providing collective buying power within the industry to not only assist with negotiating excellent insurance outcomes from many of New Zealand's largest insurance companies but also facilitating international placement solutions for our clients.”

Verbatim spans extracted from the source PDS dated 2026-05-18. Each quote was substring-verified against the original document; spans that failed verification were dropped. View source.

Services this firm offers

Named service offerings extracted from Citadel 2024 Limited's PDS. Names are verbatim from the source document; descriptions and fee notes are AI-summarised — refer to the original PDS for binding wording.

general insurance
Advisory

Financial advice on domestic and commercial general insurance products accessed from local and overseas markets.

Fees: Fees may be charged for advice, arranging, altering or cancelling insurance; commissions received from insurers and premium funders.

For: retail

FAQs from this firm's PDS

Common consumer questions answered in Citadel 2024 Limited's Public Disclosure Statement. Answers are verbatim spans from the source document, substring-verified at extract time.

What types of insurance does Citadel Insurance provide advice on?

“Citadel Insurance provides advice to our clients about their general insurance needs. Our financial advisers provide financial advice in relation to domestic general insurance, such as house, contents, landlords, motor vehicle and boat insurance, as well as commercial general insurance, such as commercial property, business interruption, commercial motor, aviation, event (contingency insurance), marine, liability, professional indemnity and cyber insurance.”

What fees may be charged for financial advice?

“Citadel Insurance may charge you a fee and charges for providing financial advice and for arranging, altering or cancelling your general insurance program. IANZ may also charge an administration fee for processing insurance premiums. If a fee is be charged, you will be advised at the time the financial advice is provided including during the scoping phase.”

How does Citadel Insurance manage conflicts of interest?

“To manage these conflicts, we follow an advice process that ensures our recommendations are made based on your financial goals and circumstances. Citadel Insurance undertakes compliance audits of your financial adviser, who undergoes specialised training in this area. Citadel Insurance also annually audits our conflicts of interest compliance framework.”

What is the complaints process if I am not satisfied with the service?

“If you are not fully satisfied with our services, please contact Citadel Insurance here or contact your financial advisor. All complaints are acknowledged within 2 working days of receipt. Citadel Insurance's complaints officer will formally acknowledge your complaint in writing and will endeavor to resolve your complaint fairly and in a timely manner and to your satisfaction.”

What external dispute resolution scheme can I use if my complaint is not resolved?

“Citadel Insurance is a member of Financial Services Complaints Limited (FSCL). FSCL is an approved independent dispute resolution scheme which handles complaints against financial service providers, including insurance brokers. FSCL is free to consumers and its decisions are binding on us (but not on you). Further information about FSCL is available from www.fscl.org.nz. You may contact FSCL directly on 0800 347 257.”

Additional disclosure documents

Documents linked from Citadel 2024 Limited's PDS. URLs verified to appear in the source document at extract time; links may rot — verify with the firm before relying on a specific version.

Code of Professional Conduct for Financial Advice Services · Scope of Service

Notes: Facts and product panel are LLM-extracted from the source document (confidence tier B). Verbatim quote block above is Sonnet-extracted then substring-verified against the source markdown. For the authoritative wording, view the original disclosure above. FSPR register entry. FA-NZ is a directory mirror, not a regulator.