Certainty Financial Advisers Network Limited

“Advisers under the Certainty Financial Advisers Network Limited licence provide advice to our clients about their personal risk insurance and health insurance. Our Financial Advisers provide financial advice in relation to these financial advice products.”

“Advisers under the Certainty Financial Advisers Network Limited do not charge fees, expenses or any other amount for the financial advice provided to its clients provided the cover stays in force for at least 2 years. CFAN may charge a fee for the financial advice provided to a client where a client cancels a life or health insurance policy within two years of inception. Whether a fee will be charged and the manner in which it will be charged will be advised when the advice is provided to the client. This fee will be payable by the client by the 20th of the month after the policy is cancelled.”

“To ensure that our financial advisers prioritise the client's interests above their own, we follow an advice process that ensures our recommendations are made on the basis of the client's goals and circumstances. All our financial advisers undergo annual training about how to manage conflicts of interest. We maintain registers of conflicts of interests, and the gifts and incentives we receive. Certainty Financial Advisers Network Limited monitors these registers and provides additional training where necessary.”

“If you are not satisfied with our financial advice service you can contact our internal complaints team by: - **Email:** compliance@cfan.co.nz - **Phone:** +64 9 600 10 20 - **Post:** Suite 3, Level 2, 86 Parnell Road, Parnell, Auckland 1052”