Aon New Zealand

“Aon is a leading provider of insurance and risk services. It is part of the Aon Group, which is a global leader in the design and provision of insurance, reinsurance, risk and employee benefit services. Aon is a Financial Advice Provider (FSP16841) and holds a licence issued by the Financial Markets Authority to provide a financial advice service.”

“These duties include: - meeting the standards of competence, knowledge, and skill set out in the Code of Professional Conduct for Financial Advice Services; - meeting the standards of ethical behaviour, conduct, and client care set out in the Code of Professional Conduct for Financial Advice Services; - giving priority to our clients' interests; and - exercising care, diligence and skill.”

“As your insurance broker, you will only receive advice from us that relates to contracts of insurance, including the renewal or variation of the terms or conditions of an existing contract of insurance.”

“We may agree with you the fees we will charge for our services. We may charge you an administration charge to cover our expenses and disbursements. Minimum charges apply, being $35 + GST for domestic policies and $60 + GST for commercial and rural policies. These fees apply if you act on our advice and place insurance through Aon.”

“Aon may receive commission from insurers in relation to the placement of your insurance. The commission is calculated as a proportion of premium and is dependent on the product range. We will provide you with further information regarding the commissions we may receive if you seek financial advice from Aon. From time to time Aon may give its staff rewards, such as a prezzy card, when they place new insurance during a promotion.”

“If you have a complaint about the service Aon has provided to you, you can contact your Aon Broker or Branch Manager at your local Aon office by telephone, email or in writing to explain your problem. You will find the address and phone number of the local office on your invoice or on our website at www.aon.co.nz. Your Aon Broker or Branch Manager will work with you and endeavour to resolve your complaint.”

“If you are a retail client (or if we mutually agree) you may refer the matter to Financial Services Complaints Limited (FSCL) (subject to their terms of reference). FSCL is the independent dispute resolution service we belong to. There is no cost for you to ask FSCL to independently review your complaint however you must contact FSCL within 3 months from the date of our final decision.”

“As an insurance broker, we have many clients in similar situations with similar risks and needs. For these groups, we design and develop products with insurers (Insurance Facilities) which combine competitive pricing and quality cover underwritten by reputable insurers. Where we believe it suits your risks and needs, we may only recommend an Insurance Facility (rather than alternative insurance products).”