New Zealand Home Loans (rotorua City) Limited

“NZHL and our Franchises provide financial advice services through our advisers on the products of the following lenders and insurers: - **Loans –** New Zealand Home Loan products (provided by Kiwibank), ASB Bank, and Liberty Financial. - **Insurance –** personal insurance from NZHL Life (provided by Fidelity Life), Fidelity Life, AIA, nib, and Partners Life.”

“We do not charge anything when you come to us for consultation. For home loans we charge an application fee for new mortgage finance and for additional mortgage finance where the mortgage finance is approved and settled. There is no application fee for Insurance products.”

“Once your loan settles, NZHL will receive commission from the lender. The commission varies depending on the type of loan and the loan amount. This commission is shared with the Franchise and may be shared with your financial adviser. NZHL and the Franchise may continue to be paid an annual servicing commission for as long as your lending is active with NZHL.”

“Once your insurance policy is issued, NZHL receives commission from the insurer. The commission amount is based on the premium for the first year of your policy and depends on the insurance provider and the policy you choose. This commission is shared with the Franchise and may be shared with your financial adviser. NZHL and the Franchise will continue to be paid an annual servicing commission for as long as you hold the policy with the insurer.”

“We may be required to repay (in part or in full) the commission we receive from the lender in relation to your loan, if you repay or refinance your loan (in part or in full) within the first 24 months of your loan being advanced. We may charge you a fee to recover the value of that amount, up to a specified limit.”

“We may be required to repay (in part or in full) the commission we receive from the insurer in relation to insurance you take out, if you cancel, reduce, or replace an insurance policy (or if the insurer cancels an insurance policy) within the first 24 months of the policy being issued. We may charge you a fee to recover the value of that amount, up to a specified limit.”

“To manage those conflicts of interest, NZHL advisers select the loan or insurance provider based only on your needs and circumstances. They follow NZHL's advice process to ensure the advice is tailored to your individual needs. NZHL also provides regular training on how advisers can best manage any conflict of interest to ensure your needs are prioritised.”