Insurance Advisernet New Zealand Limited

“IANZ's Members provide financial advice in relation to domestic general insurance, such as house, contents, landlords, motor vehicle and boat insurance, as well as commercial general insurance, such as commercial property, business interruption, commercial motor, marine, liability, professional indemnity and cyber insurance. When providing our advice, we access a wide range of general insurance products from various general insurance providers in both the local and overseas market.”

“IANZ's members may charge you a fee, and charges, for providing financial advice, and for arranging, altering or cancelling your general insurance program. IANZ may also charge an administration fee for processing insurance premiums. If a fee will be charged, you will be advised at the time the financial advice is provided.”

“We recognise that the above commissions and incentives may create conflicts of interests for IANZ's members and your financial adviser. To manage these conflicts, our financial advisers follow an advice process that ensures our recommendations are made on the basis of your financial goals and circumstances. All our financial advisers undergo training about how to manage conflicts of interest. We undertake compliance audits of our financial advisers, and annually audit our conflict of interest compliance framework.”

“If you are not fully satisfied with the services provided by a member of IANZ, please contact your financial adviser or financial advice provider directly. If your financial advice provider holds its own licence, they will deal with your complaint through their own internal complaints process. If your finance advice provider operates under IANZ's licence, they may refer your complaint to IANZ if a satisfactory resolution is not able to be achieved. IANZ's complaints officer will formally acknowledge your complaint in writing and will endeavour to resolve your complaint fairly and in a timely manner.”