Partners Life Limited

“We're proud to say that we don't charge fees, or any other types of costs, for the financial advice we provide to you. In fact, we don't charge fees or receive commissions on any advice we provide, as our staff are paid a salary. The only time we'll charge on a product or service is as an insurer, for example the administration fee on your insurance policy. That's nothing to worry about though, as we'll let you know what the costs are ahead of time.”

“We can provide - Advice based on the description you have given of your needs, financial situation or goals - Advice to help you decide what type of Partners Life policy may best suit you - Advice that compares our insurance policies with other policies (note this is only through our select advisers) - Advice on individual personal (and/or business) insurance products”

“We can't provide - Advice that considers anything other than the needs, financial situation or goals you've given us - Advice on non-insurance financial advice products - Advice on insurance policies sold by other providers, other than comparing other providers' policies with our insurance policies”

“We will acknowledge receipt of your complaint. There are several ways for you to get in touch with us. If you call or submit a complaint online, you will receive immediate acknowledgment. If you submit a complaint by post, you can expect an acknowledgement within five working days upon our receipt.”

“We manage any potential conflicts of interests connected with payments or other benefits by requiring our advisers to consistently meet appropriate standards of ethics and quality. Our Conflict of Interest Policy requires conflicts of interest to be managed with integrity, honesty, transparency and fairness.”