Bank Of New Zealand

Financial Services Provider

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Auckland

FSPR Registered

FSP Number: FSP25101

NZBN: 9429039342188

Team Size: 22 advisers

Verify on FSPR

About Bank Of New Zealand

What is Bank Of New Zealand?

Bank Of New Zealand is a financial services provider, based in Auckland, with 15 years on the FSPR register, and 22 appointed advisers on file.

How is Bank Of New Zealand regulated?

Bank Of New Zealand is registered on the Financial Service Providers Register (FSPR)as FSP25101, with first registration in 2010. Disputes are handled by Banking Ombudsman. Verify on the FSPR register at fsp-register.companiesoffice.govt.nz.

What does Bank Of New Zealand offer?

Bank Of New Zealand's Public Disclosure Statement lists the following scope of advice: investment planning services, KiwiSaver, managed investment schemes, bank deposits, loans, overdrafts. Refer to the original PDS for the binding scope.

Public Disclosure Statement highlights

Full PDS section ↓

Extracted from Bank Of New Zealand's PDS dated 2026-05-23 · PDF source. View original.

Fee structure: other
Commission: Yes
Dispute scheme: not-stated
Panel: 2 providers
Services: 2 named
FAQs: 4 answered
Linked docs: 3

Scope of advice

investment planning services
KiwiSaver
managed investment schemes
bank deposits
loans
overdrafts
credit cards
consumer credit contracts
+1 more

Contact Information

Phone

Not available

Email

Not available

Website

Not available

Address

80 Queen Street,Auckland Central,Auckland,1010,New Zealand

About Bank of New Zealand

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Public Disclosure Statement

2 providers on panel

Bank Of New Zealand files a Public Disclosure Statement under FMC Act 2013 s431 · last ingested 2026-05-23 · source format PDF.

→ View Bank Of New Zealand's original disclosure PDF · FA-NZ mirror (Markdown) · facts.json

Fee structure: other
Receives commission: Yes — disclosed in PDS
Scope of advice (verbatim from PDS): investment planning services
KiwiSaver
managed investment schemes
bank deposits
loans
overdrafts
credit cards
consumer credit contracts
Forward Exchange Contracts
Specialties: Investments
Kiwisaver
Lending

Hover any specialty to see its source. Self-attest takes priority; PDS-derived next; AI-classified last. For binding regulatory statements refer to the FAP's own current Public Disclosure Statement.
Ownership: BNZ is part of the National Australia Bank Group (NAB), an international financial services organisation.

Distribution panel

Product providers Bank Of New Zealand is appointed to distribute, grouped by product category. Counts show how many other NZ FAPs FA-NZ has on file as distributing the same provider.

Lending & Mortgages · 1

BNZ +35

KiwiSaver · 1

BNZ Investment Services Ltd

Verbatim quotes from Bank Of New Zealand's PDS (8 fields cited)

Fees

“We do not charge our customers for financial advice services, except for customers investing in the Private Bank Advisory Service. There is an ongoing monthly portfolio fee payable in arrears on a Private Bank customer's portfolio account that entitles the customer to a range of services – including financial advice services.”

Commission

“Our Home Loan Partners and Small Business Partners may receive a discretionary incentive if customers take up new home lending products or new customers with business transactional accounts are onboarded. We will also benefit from fees payable to us for distributing products managed and issued by BNZ Investment Services Limited.”

Product panel

“The BNZ Investment Services Ltd managed BNZ KiwiSaver Scheme or other managed investment schemes; - BNZ bank deposits, loans, overdrafts, credit cards, and other consumer credit contracts; - BNZ Forward Exchange Contracts (FECs).”

Conflicts of interest

“Under our Conflict of Interest policy, we are required to declare any conflicts that may exist, to describe how we manage those conflicts, and to ensure they don't impact on our service. Our banking advisers must follow certain guidelines when providing financial advice services to customers to ensure they prioritise customers' interests ahead of their own.”

Scope of advice

“The financial advice services we are able to provide include: - investment planning services; - financial advice on financial advice products; - switching funds within a managed investment scheme, including KiwiSaver.”

Dispute resolution

“We are a member of the Banking Ombudsman Scheme. If you are not satisfied with the resolution suggested by our BNZ Customer Resolution Team, you can request a free, independent review from the Banking Ombudsman.”

Ownership

“We are part of the National Australia Bank Group (NAB), an international financial services organisation offering a large range of financial products and services.”

Material relationships

“While we don't provide financial advice services on insurance products, we may receive a commission and/or benefit from insurers whose policies our customers are referred to and/or choose to take up.”

Verbatim spans extracted from the source PDS dated 2026-05-23. Each quote was substring-verified against the original document; spans that failed verification were dropped. View source.

Services this firm offers

Named service offerings extracted from Bank Of New Zealand's PDS. Names are verbatim from the source document; descriptions and fee notes are AI-summarised — refer to the original PDS for binding wording.

Private Bank Advisory Service
Advisory

Advisory service for Private Bank customers including financial advice services as part of a broader portfolio service.

Fees: Ongoing monthly portfolio fee payable in arrears on the customer's portfolio account.

For: retail
investment planning services
Advisory

Financial advice service covering investment planning for customers.

Fees: No charge to customers (except Private Bank Advisory Service).

For: retail

FAQs from this firm's PDS

Common consumer questions answered in Bank Of New Zealand's Public Disclosure Statement. Answers are verbatim spans from the source document, substring-verified at extract time.

Does BNZ charge for financial advice services?

“We do not charge our customers for financial advice services, except for customers investing in the Private Bank Advisory Service. There is an ongoing monthly portfolio fee payable in arrears on a Private Bank customer's portfolio account that entitles the customer to a range of services – including financial advice services.”

How can I resolve a complaint with BNZ?

“Our goal is to provide you with the highest levels of quality service and support at all times. But if you do have a complaint or encounter a problem, please let us know as soon as you can. Your feedback helps us continue to improve the products and services we offer. We are committed to sorting things out as quickly and as fairly as possible, and we assure you that we will do our best to address your complaint quickly and sincerely. Full details of our complaints procedure are available at all BNZ branches and Partners Centres or online at bnz.co.nz”

What independent dispute resolution service is available?

“We are a member of the Banking Ombudsman Scheme. If you are not satisfied with the resolution suggested by our BNZ Customer Resolution Team, you can request a free, independent review from the Banking Ombudsman. You can find out more about the Banking Ombudsman by picking up a copy of the Banking Ombudsman brochure at any of our branches or Partners Centres. Visit bankomb.org.nz for more information or to make a complaint. The Banking Ombudsman can consider most (but not all) complaints.”

Does BNZ have any conflicts of interest?

“Under our Conflict of Interest policy, we are required to declare any conflicts that may exist, to describe how we manage those conflicts, and to ensure they don't impact on our service. Our banking advisers must follow certain guidelines when providing financial advice services to customers to ensure they prioritise customers' interests ahead of their own. These are some of the steps we take to manage potential conflicts of interest.”

Additional disclosure documents

Documents linked from Bank Of New Zealand's PDS. URLs verified to appear in the source document at extract time; links may rot — verify with the firm before relying on a specific version.