# Dawson Insurance Brokers Limited — Public Disclosure Statement *Mirror of FAP Public Disclosure Statement filed under FMC Act 2013 s431.* - **Version date:** 2026-05-20 - **Source URL:** https://www.dawson.co.nz/disclosure - **Source PDF SHA256:** `6402c01f957e90e833486e4568102925...` - **Confidence tier:** C (LLM-extracted from PDF) - **Extracted via:** sonnet-html-v1 - **Ingested:** 2026-05-20 - **Machine-readable facts:** [facts.json](https://financeadvisers.co.nz/api/provider/FSP79361/facts.json) - **All versions on file:** [filings.json](https://financeadvisers.co.nz/api/provider/FSP79361/filings.json) - **Authoritative register:** https://fsp-register.companiesoffice.govt.nz/companies/app/ui/pages/companies/FSP79361 > **About this document.** FAP Public Disclosure Statements are regulated documents that financial advice providers must publish under the Financial Markets Conduct Act 2013, section 431. The content below is the FA-NZ mirror — machine-parsed from the source PDF on the date shown above. For binding regulatory purposes, refer to the firm's own current publication via the source URL above. --- # Disclosure — Dawson Insurance Brokers Ltd --- ## Compliments & Complaints At Dawson Insurance Brokers Ltd we pride ourselves in providing Financial Advice for Insurance Products to our Clients in accordance with the Standards of the Code of Professional Conduct for Financial Advice Services for Ethical Behaviour, Conduct and Client Care. Your feedback is important to us, so whether you'd like to give us a compliment or have a complaint, we'd love to hear from you. ### For a compliment It's always nice to hear a compliment first hand, so, if we've done a particularly great job either tell your Dawson Insurance Brokers Ltd contact directly or send us an email to [brokers@dawson.co.nz](mailto:brokers@dawson.co.nz). ### For a complaint You can make a complaint with our team by either calling us, using our online form or writing to us. We will review your feedback then work with you to find a solution. ### Call Us Speak to our team on **0800 32 00 32** Monday – Friday 8:30am – 5:00pm ### Use our online form Make a complaint by using our online complaint form. Lodge a complaint online at: [https://dawson.formsbyair.com/forms/DawsonComplaintsForm](https://dawson.formsbyair.com/forms/DawsonComplaintsForm) ### Write to Us Send your complaint by email or mail to: - **Email:** [brokers@dawson.co.nz](mailto:brokers@dawson.co.nz) - **Mail:** P O Box 949, Rotorua, 3040 --- ## After you lodge a complaint Once you've lodged a complaint: - However you choose to contact us we will acknowledge your complaint and you will receive our Internal Complaints Process within 2 working days. - We will contact you for more information. - We will approach all complaints with an open mind, listen and treat each complainant as an individual and with courtesy and respect. - We will try to resolve your complaint quickly. - You will receive a written decision, remedies and resolution as soon as practicable. --- ## What should I do if I'm not satisfied after making a complaint? If you feel your complaint is not resolved to your satisfaction, you can contact Financial Services Complaints Ltd (FSCL) – A Financial Ombudsman Service, a dispute resolution scheme who we are a member of. This service will cost you nothing and is an independent service that will help investigate or resolve the complaint. You will need to contact FSCL within three months, otherwise FSCL won't be able to investigate your complaint. How to make a complaint to FSCL: [http://www.fscl.org.nz/complaints/how-make-complaint](http://www.fscl.org.nz/complaints/how-make-complaint) **Contact FSCL:** - **Postal Address:** P O Box 5967, Wellington, 6140 - **Email:** [complaints@fscl.org.nz](mailto:complaints@fscl.org.nz) - **Phone:** 0800 347 257 - **Website:** [https://fscl.org.nz/](https://fscl.org.nz/) --- ## Client Service Statement ### 01 — Our Commitment To provide suitable Financial Advice for Insurance Products for our Clients in accordance with the Code of Professional Conduct for Financial Advice Services for Ethical Behaviour, Conduct and Client Care. We will strive to give you the right solutions and support that you need. ### 02 — Treat Clients Fairly We will always treat you respectfully and provide professional, prompt and friendly service while also considering your views, concerns and preferences. ### 03 — Act with Integrity We will build a relationship with you based on trust and integrity while doing what is best for you at all times. ### 04 — Give Advice that is suitable Once we have got to know you and your specific requirements, we will focus our efforts on seeking products or services that meet your needs and explain to you why we recommend any product or service. ### 05 — Ensure that the Client understands the Financial Advice Our communication will be clear and concise, and it will outline our discussions and agreements. ### 06 — Protect Client Information We will protect the information you give us, and only use it for the reasons it was collected. --- ## Linked Sub-Documents The following documents are referenced on this page but their content is not reproduced here: - **Company Disclosure Statement:** [https://www.dawson.co.nz/api/document/company-disclosure-statement](https://www.dawson.co.nz/api/document/company-disclosure-statement) - **Privacy Statement:** [https://www.dawson.co.nz/api/document/privacy-statement](https://www.dawson.co.nz/api/document/privacy-statement) - **Client Service Statement (PDF download):** [https://www.dawson.co.nz/api/document/client-service-statement](https://www.dawson.co.nz/api/document/client-service-statement)