# Story Financial Group Limited — Public Disclosure Statement *Mirror of FAP Public Disclosure Statement filed under FMC Act 2013 s431.* - **Version date:** 2026-06-01 - **Source URL:** https://www.storygroup.co.nz/privacy-disclosure - **Source PDF SHA256:** `6c3caef35cd847962e04aa74ac092421...` - **Confidence tier:** C (LLM-extracted from PDF) - **Extracted via:** sonnet-html-v1 - **Ingested:** 2026-06-01 - **Machine-readable facts:** [facts.json](https://financeadvisers.co.nz/api/provider/FSP763571/facts.json) - **All versions on file:** [filings.json](https://financeadvisers.co.nz/api/provider/FSP763571/filings.json) - **Authoritative register:** https://fsp-register.companiesoffice.govt.nz/companies/app/ui/pages/companies/FSP763571 > **About this document.** FAP Public Disclosure Statements are regulated documents that financial advice providers must publish under the Financial Markets Conduct Act 2013, section 431. The content below is the FA-NZ mirror — machine-parsed from the source PDF on the date shown above. For binding regulatory purposes, refer to the firm's own current publication via the source URL above. --- # Disclosure **Story Financial Group Limited** (FSP763571) holds a licence issued by the Financial Markets Authority to provide Financial Advice. --- ## Financial Advice Provider Details Story Financial Group Limited PO Box 37-283 Halswell 8025 **Phone:** 027 308 1406 **Email:** hello@storygroup.co.nz --- ## Nature and Scope of Financial Advice Story Financial Group provides advice to our clients and potential clients about Life and Health Insurance products, KiwiSaver and Managed Funds. Our Financial Advisers provide Financial Advice in relation to KiwiSaver, Investment, Retirement Planning, Life Insurance and Health Insurance products. Story Financial Group will only provide financial advice about products from carefully chosen providers: - **Life Insurance:** Fidelity Life Company, Partners Life Company, Cigna Life Insurance NZ, Asteron Life NZ and AIA Insurance. - **Health Insurance:** NIB NZ Limited, Accuro Health Insurance, Partners Life Company and Southern Cross Insurance. - **KiwiSaver:** Booster Investment Management LTD, Fisher Funds, Generate KiwiSaver Fund, ANZ KiwiSaver and AMP KiwiSaver. - **Managed Funds and Investments:** Consilium, Booster, ANZ and AMP. Story Financial Group does not offer advice on Fire and General Insurance but works with a referral partner, S&C Insurance, who can provide you with advice directly. With our clients' permission we can pass on information and contact details to S&C Insurance Brokers. --- ## Fees or Expenses Story Financial Group does not charge a fee directly to the client for Life Insurance, Health Insurance or KiwiSaver Advice. We are paid on a commission basis by the insurer if you go ahead with our recommendations. | Advice Type | Upfront Commission | Ongoing/Servicing | |---|---|---| | Life & Health Insurance | 30% – 240% of annual premium | 5% – 30% pa (depending on provider) | | KiwiSaver | Up to $180 (provider dependent) | 0.25% – 0.75% of KiwiSaver balance | | Managed Fund / Investment (Implementation) | Up to 1% of total invested sum (paid from funds) | Up to 1% pa + GST on total invested value (charged monthly from portfolio cash account) | We do not charge any fees, expenses or any other amounts for financial advice given to you (other than the investment-related fees noted above). --- ## Conflicts of Interest At all times, Story Financial Group will ensure that the client's best interests are first and foremost when we give advice. If a conflict does exist between the company's interests and the client's interests, priority will always be given to the client's interests. Therefore we will only recommend products suitable to the client regardless of the level of commission we can receive. - **Life and Health Insurance:** Story Financial Group and its advisers receive a commission from the insurance companies on whose policies we give advice. If you decide to take out insurance, the insurer will pay Story Financial Group a commission. The amount of commission is based on the amount of premium and varies depending on which company you begin a policy with. - **KiwiSaver:** Story Financial Group will receive a commission if you go ahead with the advice given and open an account with the chosen KiwiSaver provider. The commission is based on your KiwiSaver balance. - **Investments:** Story Financial Group will receive a commission if you go ahead with the advice given from the provider chosen. This will be based on the amount invested and the provider. Sometimes, Story Financial Group and its advisers will receive rewards from product providers for the overall business we provide to them. This may be in the form of tickets to events, dinners out, hampers or other incentives. To ensure that our financial advisers prioritise our clients' interests above their own, we follow an advice process that ensures our recommendations are made on the basis of each client's circumstances and goals. We maintain a register and keep records of any conflicts of interests and the gifts and incentives we may receive. Story Financial Group monitors these registers and endeavours to provide additional staff training where deemed necessary. Story Financial Group reviews their compliance programme at least annually. --- ## Privacy & Reliability Story Financial Group Ltd has not been subject to a reliability event. A reliability event is something that might materially influence you in deciding whether to seek advice from us or from Story Financial Group. As an example, it would include legal proceedings against us, or if we had been discharged from bankruptcy in the last four years. ### Confidentiality and Use of Personal Information 1. Any information gathered for this needs analysis and used in any associated advice reports and for insurance applications is personal and we undertake to keep this information confidential and secure. 2. The Privacy Act 2020 gives you the right to request access to and correction of your personal information. 3. Information provided by you or any authorised agent will be used by us and any members of our staff for the purpose of providing advice to you, marketing of other services we provide, and may also be used by any: a. Product or service provider when researching, analysing or implementing any of our recommendations or variations thereof; and b. The Financial Markets Authority and/or any other regulatory body as required for audit or legislative purposes, compliance advisers, assessors or by any claims investigators who may need access to such information; and c. Other professionals such as solicitors, accountants, finance brokers, financial planners when such services are required to complement this advice and as requested by you. d. Prospective and actual purchaser(s) if selling our business. 4. The information will be held in our office address detailed in this document and may be in paper format and/or electronic files and/or may be held remotely in secure electronic storage systems. --- ## Duties and Information Story Financial Group Limited and anyone who gives financial advice on our behalf have duties under the Financial Markets Conduct Act 2013 relating to the way we give advice. We are required to: - Give priority to your interests by taking all reasonable steps to make sure our advice isn't materially influenced by our own interests - Exercise care, diligence, and skill in providing you with advice - Meet standards of competence, knowledge and skill set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure that we have the expertise needed to provide you with advice) - Meet standards of ethical behaviour, conduct and client care set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure we treat you as we should, and give you suitable advice) The above is only a summary of our duties as a Financial Advice Provider. For more information, please visit the [FMA website](https://www.fma.govt.nz/library/guidance-library/code-of-professional-conduct-for-financial-advice-services/). --- ## Disputes and Complaints If you are not satisfied with our financial advice you can make a complaint by: - **Email:** hello@storygroup.co.nz - **Phone:** 027 308 1406 - **Post:** PO Box 37-283, Halswell, 8025 When we receive a complaint, we will consider it following our internal complaints process: - We will consider your complaint and let you know how we intend to resolve it; we may need to contact you to get further information. - We aim to resolve complaints within **10 working days** from when we first receive them. If we cannot achieve this, we will contact you within this time to let you know we need more time to consider your complaint. - We will contact you by phone or email to let you know whether we can resolve your complaint and how we propose to do so. If Story Financial Group cannot resolve your complaint, or you aren't satisfied with the way we propose to do so, you can contact the **Financial Disputes Resolution Scheme**. ### External Dispute Resolution Scheme **Financial Disputes Resolution Scheme (FDRS)** Financial Disputes Resolution Scheme provides a free, independent dispute resolution service that may help investigate or resolve your complaint if we have not been able to resolve your complaint to your satisfaction. - **Email:** enquiries@fdrs.co.nz - **Phone:** 0508 337 337 - **Post:** Freepost 231075, PO Box 2272, Wellington --- *If you would like further information or to discuss this disclosure, please feel free to contact Story Financial Group directly.*