# Zenith Group Limited — Public Disclosure Statement

*Mirror of FAP Public Disclosure Statement filed under FMC Act 2013 s431.*

- **Version date:** 2026-05-18
- **Source URL:** https://www.zenithgroup.co.nz/wp-content/uploads/2023/06/Complaint-Disclosure-V2-2023.pdf
- **Source PDF SHA256:** `65229f04bc1306a20ddac6af6518af47...`
- **Confidence tier:** C (LLM-extracted from PDF)
- **Extracted via:** claude-haiku-4-5-20251001
- **Ingested:** 2026-05-18
- **Machine-readable facts:** [facts.json](https://financeadvisers.co.nz/api/provider/FSP750031/facts.json)
- **All versions on file:** [filings.json](https://financeadvisers.co.nz/api/provider/FSP750031/filings.json)
- **Authoritative register:** https://fsp-register.companiesoffice.govt.nz/companies/app/ui/pages/companies/FSP750031

> **About this document.** FAP Public Disclosure Statements are regulated documents that financial advice providers must publish under the Financial Markets Conduct Act 2013, section 431. The content below is the FA-NZ mirror — machine-parsed from the source PDF on the date shown above. For binding regulatory purposes, refer to the firm's own current publication via the source URL above.

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# Complaint Disclosure

## We are always looking for ways to improve our service to you.

If something has gone wrong, we want to know.

Please send an email to contactus@zenithgroup.co.nz and tell us what has happened and how we can resolve matters.

If you have any documents or correspondence that will help us understand your complaint, please attach them to the email.

## When we receive your complaint, we will:

1. Acknowledge your complaint within 2 days (although emails received at the weekend, on statutory days, or other days when the office is closed may take longer).
2. Gather and evaluate information about your complaint.
3. Respond to you within 20 working days.

## If we cannot agree on how to resolve the complaint

We will send you a letter of deadlock. You may then contact our Dispute Resolution Scheme, Financial Services Complaints Limited (FSCL).

FSCL are independent and free for clients and an external dispute resolution scheme approved by the Minister of Consumer Affairs.

FSCL's service does not cost you anything and they will help resolve the complaint.

## You can contact FSCL:

- By calling 0800 347257
- By emailing info@fscl.org.nz
- Through FSCL's website: www.fscl.org.nz
- Writing to Financial Services Complaints Limited, PO Box 5967, Wellington 6140