# Pihi Limited — Public Disclosure Statement *Mirror of FAP Public Disclosure Statement filed under FMC Act 2013 s431.* - **Version date:** 2026-06-06 - **Source URL:** https://www.pihi.co.nz/important-information-0 - **Source PDF SHA256:** `494a306c1e6b95cee3b7511530b92f4e...` - **Confidence tier:** C (LLM-extracted from PDF) - **Extracted via:** sonnet-html-v1 - **Ingested:** 2026-06-06 - **Machine-readable facts:** [facts.json](https://financeadvisers.co.nz/api/provider/FSP745431/facts.json) - **All versions on file:** [filings.json](https://financeadvisers.co.nz/api/provider/FSP745431/filings.json) - **Authoritative register:** https://fsp-register.companiesoffice.govt.nz/companies/app/ui/pages/companies/FSP745431 > **About this document.** FAP Public Disclosure Statements are regulated documents that financial advice providers must publish under the Financial Markets Conduct Act 2013, section 431. The content below is the FA-NZ mirror — machine-parsed from the source PDF on the date shown above. For binding regulatory purposes, refer to the firm's own current publication via the source URL above. --- # FAP Disclosure for Pihi Limited ## Introduction Pihi Limited holds a licence issued by the Financial Markets Authority to provide financial advice services. --- ## Contact Information **Pihi Limited** (FSP745431), trading as Pihi Limited, is the Financial Advice Provider. You can contact us at: - **Phone:** 021844927 - **Email:** wiremu@pihi.co.nz - **Address:** 35 Rota Close --- ## Nature and Scope of the Advice Pihi Limited provides advice to our clients about their investments, mortgages, life insurance, health insurance and fire & general insurance. Our financial advisers provide financial advice in relation to KiwiSaver, managed funds, some direct equities and bonds, residential & commercial mortgages, life insurance, health insurance and fire & general insurance. We only provide financial advice about products from certain providers, these are as follows: | Product Category | Providers | |---|---| | Mortgages | ANZ, ASB, Westpac, TSB, BNZ, Bluestone, Resimac, NZCU, Select, Co-operative Bank | | Investments (equities and bonds) | Booster | | KiwiSaver | Booster | | Risk & health insurances | Asteron, AMP, Partners Life, Fidelity Life, Cigna, AIA, NIB, Southern Cross, Accuro | | Fire & general insurances | Ando, Vero, NZI | From time to time, some of the companies above are accessed through a third party. --- ## Fees or Expenses For **investment advice**, Pihi Limited will charge a fee for the financial advice provided to a client. This fee will be calculated on the following basis: an hourly rate of **$250 per hour (+GST)** capped at 10 hours. This fee will be payable by the client by the 20th of the month following when the Statement of Advice is provided to the client. Pihi Limited may charge a fee for implementing the investment advice provided to a client where the hours worked exceed the estimate included in the scope of service. Whether a fee will be charged will be advised before the work is performed. If such a fee is charged it will be calculated at **$250 per hour (+GST)**. This fee will be payable by the client by the 20th of the month after an invoice is issued. For **Investment Advice, including KiwiSaver**, $250 per hour (+GST) may also apply; fees on the total amount invested may also be charged. These are called an implementation fee and may be charged **up to 3%**. There may also be an on-going servicing fee charged **up to 3%**. For **Insurances and Health**, Pihi Limited may charge a fee for the financial advice provided to a client where a client cancels a life or health insurance policy within two years of inception. Whether a fee will be charged and the manner in which it will be charged will be advised when the advice is provided to the client. This fee will be payable by the client by the 20th of the month after the policy is cancelled. This fee is also known as a **clawback charge**. For **mortgages**, Pihi Limited may charge a fee for the financial advice provided to a client where a client cancels their lending within two years of the drawdown date. Whether a fee will be charged and the manner in which it will be charged will be advised when the advice is provided to the client. This fee will be payable by the client by the 20th of the month after the policy is cancelled. This fee is also known as a **clawback charge**. Pihi Limited is part of The NZ Financial Services Group & remuneration can flow to the business from product providers via the Dealer Group, this is based on production of the group as a whole and Pihi Limited. The Business can also receive other services or benefits (related to being a FAP) from the dealer group. --- ## Conflicts of Interest For **life insurance and health insurance**, Pihi Limited and the financial adviser receive commissions from the insurance companies on whose policies we give advice. If you decide to take out insurance, the insurer will pay a commission to Pihi Limited and your financial adviser. The amount of the commission is based on the amount of the premium. For **mortgages**, Pihi Limited and the financial adviser receive commissions from the banks with whom we arrange mortgages. If you decide to take out the mortgage, the bank will pay a commission to your financial adviser. The amount of the commission is based on the amount of the mortgage. **Ownership:** Wiremu Patrick is the sole Director of Pihi Limited. To ensure that our financial advisers prioritise the client's interests above their own, we follow an advice process that ensures our recommendations are made on the basis of the client's goals and circumstances. All our financial advisers undergo annual training about how to manage conflicts of interest. We undertake a compliance audit, and a review of our compliance programme annually by a professional compliance adviser. --- ## Complaints If you are not satisfied with our financial advice service you can make a complaint by: - **Email:** wiremu@pihi.co.nz - **Phone:** 021844927 When we receive a complaint, we will consider it following our internal complaints process: - We will consider your complaint and let you know how we intend to resolve it. We may need to contact you to get further information about your complaint. - We aim to resolve complaints within **10 working days** of receiving them. If we can't, we will contact you within that time to let you know we need more time to consider your complaint. - We will contact you by phone or email to let you know whether we can resolve your complaint and how we propose to do so. If we can't resolve your complaint, or you aren't satisfied with the way we propose to do so, you can contact our dispute resolution service: ### Insurance and Financial Services Ombudsman Scheme (IFSO) Insurance and Financial Services Ombudsman Scheme provides a free, independent dispute resolution service that may help investigate or resolve your complaint, if we haven't been able to resolve your complaint to your satisfaction. - **Email:** info@ifso.co.nz - **Phone:** 0800 888 202 - **Post:** Insurance & Financial Services Ombudsman Scheme PO Box 10-845 Wellington 6143 NEW ZEALAND --- ## Duties Information Pihi Limited, and anyone who gives financial advice on our behalf, have duties under the Financial Markets Conduct Act 2013 relating to the way that we give advice. We are required to: - Give priority to your interests by taking all reasonable steps to make sure our advice isn't materially influenced by our own interests. - Exercise care, diligence, and skill in providing you with advice. - Meet standards of competence, knowledge and skill set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure that we have the expertise needed to provide you with advice). - Meet standards of ethical behaviour, conduct and client care set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure we treat you as we should, and give you suitable advice). This is only a summary of the duties that we have. More information is available by contacting us, or by visiting the Financial Markets Authority website at [https://www.fma.govt.nz](https://www.fma.govt.nz). --- ## Privacy Policy **Last updated: August 2020** ### 1. Our commitment to protect your privacy We understand how important it is to protect your personal information. This document sets out our privacy commitment in respect of personal information we hold about you and what we do with that information. Our commitment is to abide by the Privacy Principles set out in the Privacy Act 2020 and all other applicable laws. ### 2. Who are we References in this Privacy Policy to "we", "us" and "our" means Pihi Limited, acting through a Financial Adviser. ### 3. Your authorisation By providing us with personal information, engaging us to provide you with services, or by using our website, you consent to the collection, use, storage and disclosure of personal information in accordance with this Privacy Policy. ### 4. Changes to our Privacy Policy We may change our Privacy Policy from time to time by publishing an updated version on this page, to reflect changes in the law and also our business needs so long as the changes do not disadvantage you. By continuing to engage us or use our website you will be deemed to have accepted the updated Privacy Policy. ### 5. What personal information do we collect? Personal information means information that identifies, or is capable of identifying, you. This includes your name, date of birth, address, contact details, account details and occupation. If you engage us to provide services to you, we may collect personal information about your financial situation or goals in order to recommend mortgage and insurance products (**Products**). ### 6. Why do we collect your personal information? We collect your personal information for the purposes of our and relevant third parties' services and relationship with you. For example: - Responding to your requests or inquiries; - Providing services to you (e.g. to enable us to recommend Products to you); - Sending communications and direct marketing to you about products and services we think may be of interest to you; - Market research; and - Any other purpose authorised by you or the Privacy Act. If you do not wish to receive marketing information, you may 'opt out' at any time by notifying us. ### 7. How do we collect your personal information? Generally we will collect your personal information directly from you. We may also collect your personal information from: - NZ Financial Services Group Limited (**NZFSG**) and its related bodies corporate; - Credit reporting agencies; - With your authorisation, banks (e.g. through the use of illion Bank Statements) and employers; - Product Providers; and - Any other person authorised by you or the Privacy Act. ### 8. Updating your personal information We will generally rely on you to ensure the information we hold about you is accurate. If any of your details change, please let us know as soon as possible by contacting us. ### 9. Who do we disclose your personal information to? We may disclose your personal information to the following people if we consider it necessary: - NZFSG and its related bodies corporate; - Product Providers and other prospective lenders, third parties or other intermediaries; - Our referral partners; - Contractors or service providers; - Investors or any entity with an interest in our business; - Anyone we are legally required or authorised to share your information with, including regulators and government agencies; - Auditors (such as NZFSG); - Your employer and referees, as well as credit reporting and identity verification agencies; and - Any other person or entity authorised by you or the Privacy Act. ### 10. Do we disclose your personal information to anyone outside New Zealand? We may use cloud storage located outside New Zealand. We may also disclose personal information to NZFSG and its related bodies corporate, and third party suppliers and service providers located overseas. ### 11–14. Further information (Website, Access & Correction, Queries) You may access and request correction of any personal information we hold about you at any time by contacting us. If you have any questions on our Privacy Policy or your personal information, please contact us. --- ## Disclosure Statements Individual adviser disclosure statements are available on request. **Please request by emailing:** wiremu@pihi.co.nz --- *Note: The page states that individual adviser disclosure statements are available on request via email. No separate sub-document URLs are provided.*