# Coconut Mortgages Limited — Public Disclosure Statement *Mirror of FAP Public Disclosure Statement filed under FMC Act 2013 s431.* - **Version date:** 2026-06-01 - **Source URL:** https://coconutloans.co.nz/disclosure-guide/ - **Source PDF SHA256:** `42fb9df39db0423f28488a128c455150...` - **Confidence tier:** C (LLM-extracted from PDF) - **Extracted via:** sonnet-html-v1 - **Ingested:** 2026-06-01 - **Machine-readable facts:** [facts.json](https://financeadvisers.co.nz/api/provider/FSP739771/facts.json) - **All versions on file:** [filings.json](https://financeadvisers.co.nz/api/provider/FSP739771/filings.json) - **Authoritative register:** https://fsp-register.companiesoffice.govt.nz/companies/app/ui/pages/companies/FSP739771 > **About this document.** FAP Public Disclosure Statements are regulated documents that financial advice providers must publish under the Financial Markets Conduct Act 2013, section 431. The content below is the FA-NZ mirror — machine-parsed from the source PDF on the date shown above. For binding regulatory purposes, refer to the firm's own current publication via the source URL above. --- # Coconut Mortgages Limited — Publicly Available Disclosure This document sets out the information that our business is required to make publicly available in accordance with the Financial Markets Conduct Regulations 2014 to help you decide if you want to seek our advice. --- **Company Name:** Coconut Mortgages Limited **FSP Number:** FSP739771 **Phone Number:** 0800 262 6688 **Email:** enquiry@coconutloans.co.nz --- ## Licensing Information Coconut Mortgages Limited (FSP number: FSP739771, trading as Coconut Loans) is a Financial Advice Provider (FAP) licensed and regulated by the Financial Markets Authority to provide financial advice in relation to loans and mortgages. Coconut Mortgages Limited takes responsibility for the financial advice provided by Coconut Mortgages Limited's financial advisers. Coconut Mortgages Limited is a member of NZ Financial Services Group Limited. --- ## Our Duties Coconut Mortgages Limited, and anyone who gives financial advice on our behalf, have duties under the Financial Markets Conduct Act 2013. These duties are to: - Meet the standards of competence, knowledge, and skill and the standards of ethical behaviour, conduct, and client care set out in the Code of Professional Conduct for Financial Advice Providers. - Give priority to your interests. - Exercise care, diligence, and skill. --- ## Nature and Scope of the Advice We provide financial advice in relation to loans from a panel of lenders below: - ANZ - BNZ - Westpac - ASB - SBS Bank - The Co-operative Bank - TSB - BOC - CCB - ICBC - First Mortgage Trust - Southern Cross Partners - Heartland Bank - DBR - Funding Partners - Pallas Capital - Liberty Finance - BIZCAP - Avanti Finance - Cressida Finance - Kiwi Bank - CFML - Midlands Funds Management - Prospa New Zealand - Zagga - Pepper Money - Unity - Finbase - ASAP Finance - Blossum - General Finance - Basecorp Finance - Lendr - ScotPac - Welcome - XCEDA **The type of financial advice products we can provide advice on are:** - Home Loans - Construction Loans - Equipment Loans - Car Loans - Personal Loans - Investment Loans **We can help you with other services through our referral partners:** - Tower – F&G - Select – Asset - Real Estate Agency - AMI – F&G - Crombie Lockwood - Asset Finance - Currency Exchange Agency We are unable to offer legal or tax advice and recommend you consult your solicitor or accountant for this. Any advice we provide in relation to KiwiSaver withdrawal for a first home purchase is limited to factual information on what can be withdrawn and the process for this, and does not extend to whether or not this is in the client's best interests. Please consult an investment adviser for advice on retirement savings. Our financial advisers may provide financial advice in relation to loans and mortgages. Our financial advisers provide an information only service in relation to loans. --- ## Fees or Expenses You will generally not be invoiced or asked to pay any fees to us except in certain circumstances which are outlined below. **We may charge you a one-off fee if the following occurs:** Our adviser may charge a fee for the financial advice that is provided to you. The fee charged will depend on the nature of the financial advice and service that we provide. ### When our advisers do not receive commission from the lender If you request that our adviser provide financial advice and we do not receive a commission from the lender, we may charge you a one-off fee. Any such fee would range from **0.65% to 1%** of your lending amount, depending on the case. This fee will be agreed upon and authorised by you in writing before we proceed with the services. *This may arise in the rare event that you request that we provide services in relation to either a product that is offered by a lender that our advisers do not hold an accreditation with, or a product that is outside the usual arrangements with our product providers.* ### When our advisers have to repay commission to the lender If a lender requires that our adviser repay commission if you cancel or repay your loan with them within 28 months of settlement of your loan, we may charge you a one-off fee. Any such fee would be calculated based on a rate of **$250 per hour** of our adviser time spent providing financial advice to you in connection with the applicable loan. The minimum fee will be **$2,500 + GST** (10 hours). Any costs that apply will be agreed upon by you and your adviser. The fee we charge you will not exceed the amount of commission we have to repay to the lender. - The exact fees we will charge will be confirmed at the time the advice is provided. - All of our fees are payable within 30 days of you receiving the invoice from us. --- ## Conflicts of Interest and Commissions Our advisers are paid in the form of commission from the lenders through which we place business. The amount of the commission we receive depends on settlement of a mortgage. The commission we receive on loans is calculated as a percentage of the loan. The commission is generally of an upfront nature but may also include a trail commission (annual commission percentage for maintaining the loan). We also receive a fixed rate roll-over fee from some product providers if we assist in refixing your loan. The average percentage that each lender uses to calculate upfront and trail commissions range between **0.5% to 1%**. If there are any variations to these percentages or other commission payments that may apply, specific to your loan application, we will disclose this to you as part of our advice process. We may also receive a referral fee or commission payment if we refer you to our referral partners listed above. We will give you more information about how that referral fee or commission is calculated, before proceeding. From time to time, we may receive incentives or rewards from lenders. For example, they may provide us with gifts, tickets to events or other incentives. To ensure our advisers prioritise our clients' interests: - We follow an advice process that ensures our recommendations are made appropriately, based on clients' goals and circumstances. - All our advisers undergo annual training about how to manage conflicts of interest. - We maintain registers of conflicts of interests and the gifts and incentives we receive. These registers are monitored regularly, and additional training is provided as required. --- ## Complaints Handling and Dispute Resolution You can find out about how to make a complaint and an overview of our internal complaints process on our website at [www.coconutloans.co.nz/complaints](http://www.coconutloans.co.nz/complaints). If you are not satisfied with our service or financial advice, please tell us as soon as possible. **Call:** +64 9 486 0975 **Email:** enquiry@coconutloans.co.nz **Write to:** Coconut Mortgages Ltd, 2A/372 Rosedale Road, Rosedale, Auckland 0632, New Zealand When we receive a complaint: - We will consider your complaint and let you know how we intend to resolve it. Where possible, we try to resolve your complaint immediately. Please set out the nature of your complaint, and the resolution you are seeking. - If we are unable to resolve your complaint immediately, we will acknowledge your complaint within 2 business days. We may contact you to get further information about your complaint. - We aim to resolve complaints within 10 working days of receiving them. If we need more time to investigate your complaint, we will let you know when you can expect to receive a response. - We will contact you by phone, email or letter to let you know whether we can resolve your complaint and how we propose to do so. If we cannot agree on how to fix the issue, or if you decide not to use our internal complaints process, you can contact our external disputes resolution scheme: **Financial Services Complaints Limited (FSCL)** FSCL provides a free and independent dispute resolution service that may help to resolve your complaint if we haven't been able to do so to your satisfaction. **Call:** 0800 347 257 **Email:** complaints@fscl.org.nz **Write to:** FSCL, PO Box 5967, Wellington 6145 --- *This disclosure is made in accordance with the Financial Markets Conduct Regulations 2014.*