> _Markdown transcription of Affinity Advisors Limited's Public Disclosure Statement, version 2026-05-24. Source: https://affinitymortgage.co.nz/disclosure-statement._ --- # Disclosure Statement — Affinity Advisors --- ## Financial Advice Provider ### Business Details **AFFINITY ADVISORS LIMITED** is a Licensed Financial Advice Provider issued by the FMA to provide financial advice services. **Financial Services Provider Number:** 727452 ### Office Contact Details 205 High Street, Centre City, Dunedin **Phone:** 03-472-8790 **Email:** sandra@affinitymortgage.co.nz **Website:** www.affinitymortgage.co.nz --- ## Nature and Scope of Financial Advice Services ### Our Services - Mortgage advice - Personal Risk insurance - KiwiSaver investment strategies and retirement planning - Investment strategies ### Products We Can Advise On - Loans including mortgages & refinance / debt consolidation lending - Personal Insurance (Life cover, disability, income protection, trauma & health) - KiwiSaver investments - Managed investments ### Product Providers We May Recommend #### Mortgage - ANZ - ASB - BNZ - Westpac - ASAP Finance - Avanti - Bank of China - Basecorp - Co-op Bank - Cressida Capital - DBR - First Mortgage Trust - Funding Partners - Heartland Bank - Liberty - Pepper Money - Plus Finance - Resimac - SBS - Southern Cross Partners - Prospa - CCB - Kiwibank - Bluestone #### Personal Risk - Fidelity Life - Cigna - NIB #### KiwiSaver & Managed Investment - ANZ Investments - Fisher Funds - Generate KiwiSaver - Synergy / Consilium --- ## Our Fees The actual fee charged to you will depend on the nature and scope of the advice or service we provide. We will discuss and agree on the actual fees with you before we proceed and explain how they are payable. The following section outlines the types of fees that may apply. For our services in relation to mortgages, some investment products, and insurance products, commission may be paid by the product providers as follows: - **Initial commission** – a percentage of the value of your investment contributions, loan balance or insurance premiums; and - **Ongoing commission** – a percentage of the value of your investment balance, outstanding loan amount or premiums, usually calculated at the end of each month in which you hold the investment or loan, or on renewal of the insurance products. For initial investment advice and retirement planning services, there will be a one-off plan fee of **$1,000** for the initial fact find services and report planning. Fees will be confirmed in our Statement of Advice. --- ## Conflicts of Interest We are here for our clients and to advise you as best we can. Your interests are our priority although we do have business relationships with product providers also. From time to time our products assist us with funding so we can bring our advisers together for conferences and professional development training. We also receive remuneration from some product providers such as commission. We manage these conflicts of interest by ensuring that we prioritise your interests above our own. The advice we provide is based on understanding your goals and circumstances and providing recommendations which are based on research. We have a Register of Conflict which allows us to actively manage any conflicts which arise. --- ## Internal Complaints Process If you have a problem, concern or complaint about any part of our advice or service, please tell us so that we can try and fix the problem. **Internal Complaints Manager:** Nick Van Der Heyde **Email:** nick@affinitymortgage.co.nz **Phone:** 03-472-8790 Nick will reply to you within 24 hours. --- ## External Complaints Process If we cannot agree on how to fix the issue, or if you decide not to use the internal complaints scheme, you can contact our external disputes resolution scheme — **Financial Services Complaints Limited (FSCL)**. This service will cost you nothing, and help us resolve any disagreements. **Address:** Level 4, 101 Lambton Quay, Wellington 6011 — PO Box 5967, Wellington **Phone:** 0800 347 257 / +64 4 472 3725 **Email:** complaints@fscl.org.nz / info@fscl.org.nz --- ## Duties Information Affinity Advisors Limited is bound by the duties of the Financial Markets Conduct Act to: - Meet the standards of competence, knowledge and skill set out in the Code of Conduct - Give priority to the client's interest - Exercise care, diligence and skill - Meet the standards of ethical behaviour, conduct, and client care set out in the Code of Conduct