# Eliteinsure Limited — Public Disclosure Statement *Mirror of FAP Public Disclosure Statement filed under FMC Act 2013 s431.* - **Version date:** 2026-05-20 - **Source URL:** https://www.eliteinsure.co.nz/public-disclosure-information/ - **Source PDF SHA256:** `337b5f659bc65094ae775391090db638...` - **Confidence tier:** C (LLM-extracted from PDF) - **Extracted via:** sonnet-html-v1 - **Ingested:** 2026-05-20 - **Machine-readable facts:** [facts.json](https://financeadvisers.co.nz/api/provider/FSP706272/facts.json) - **All versions on file:** [filings.json](https://financeadvisers.co.nz/api/provider/FSP706272/filings.json) - **Authoritative register:** https://fsp-register.companiesoffice.govt.nz/companies/app/ui/pages/companies/FSP706272 > **About this document.** FAP Public Disclosure Statements are regulated documents that financial advice providers must publish under the Financial Markets Conduct Act 2013, section 431. The content below is the FA-NZ mirror — machine-parsed from the source PDF on the date shown above. For binding regulatory purposes, refer to the firm's own current publication via the source URL above. --- # Financial Advice Provider Disclosure Information **Eliteinsure Ltd (Eliteinsure)** *Last updated: 30 May 2025* --- ## Important Information About Eliteinsure ### About Eliteinsure Ltd Eliteinsure is a Financial Advice Provider that holds a licence issued by the Financial Markets Authority (FMA) to provide financial advice services. You can find us listed on the Financial Service Providers Register at fsp-register.companiesoffice.govt.nz. - **Eliteinsure FSP Number:** 706272 - **Contact Number:** 0508 123 467 - **Email Address:** admin@eliteinsure.co.nz - **Address:** 27C Mauranui Avenue, Epsom, Auckland 1051, New Zealand The conditions of our licence allow us to provide the following financial advice services: - Disability, Life and Health Insurance - KiwiSaver - Managed Investment Products - Mortgages (Residential and Commercial) & Business Lending Eliteinsure has been in the financial industry since March 2016. We are a 'close-knit' team of professionals with a wealth of experience where we aim to offer the best financial solutions to clients for their insurance and investment needs. The information on this page is to help make informed decisions about whether to seek, obtain or act on advice provided by Eliteinsure. --- ## Scope of Advice ### KiwiSaver and Related Managed Investment Products At Eliteinsure, we provide generalised advice about KiwiSaver, limited to the 2 providers we have chosen to work with. Generalised advice is a non-personalised service where we can help you work out what your risk profile is when it comes to investing and recommend a KiwiSaver fund that matches your tolerance for financial risk. If you require investment planning or retirement planning services, Eliteinsure will refer you to a specialised internal service limited to Concilium or NZ Funds wealth builder product. **Providers we work with:** - Booster - Concilium - NZ Funds This means that Eliteinsure will only consider the providers listed above when implementing a product to meet your investment needs. --- ### Personal Life Risk and Medical Insurance At Eliteinsure, we offer two services related to insurance: - **Six-Step advice process:** This is the recommended approach for all clients who seek advice and full service. - **Transaction service:** This is recommended to clients who have existing knowledge of insurance products and structures with specific and well-defined requests where going through the full recommendation process wouldn't be appropriate. **Providers we work with:** Eliteinsure have chosen to work with the following personal risk and medical insurers: - AIA - Asteron Life - Chubb Life - Fidelity Life - NIB - Partners Life - Southern Cross This means that Eliteinsure will only consider the providers listed above when recommending a product to meet your personal risk insurance needs. --- ### Mortgages (Residential and Commercial) & Lending Eliteinsure provides advice on residential and commercial mortgages as well as business lending. We assess your financial position and goals to recommend suitable lending solutions, including home loans, commercial property finance, and business funding. **Lenders we work with:** We have chosen to work with the following banks and non-bank lenders: - AIA Home Loans - ANZ Bank New Zealand Limited - ASAP Finance - ASB Bank Limited - Avanti Finance Limited - Cressida Capital - DBR Home Loans - Kiwibank Limited - Liberty Financial Limited - Pepper New Zealand Limited - SBS Bank - The Co-operative Bank Limited Eliteinsure will only consider these lenders when recommending lending solutions. Our advisers follow a client-first process to ensure transparency, suitability, and clarity in all lending recommendations. > **Note:** The list of lenders may change from time to time. --- ### General Insurance (Home, Contents & Car) To ensure that our clients receive the highest level of advice and service, we have a team of Fire and General Insurance Specialists, **Blanket Advice Limited**, that we refer all our clients to. If you take out a policy with Blanket on the back of our referral, our advisers may receive a small referral commission depending on which insurance products you take out cover with, after taxes. --- ## Fees and Costs ### Investment-Related Services - **Tier 1** – We do not charge any fees for implementing a KiwiSaver solution through generalised advice. - **Tier 2** – We charge an hourly rate of $200, capped at $6,000. This is a comprehensive advice service where we can do investment planning and/or retirement planning. (Tier 2 services are to be agreed upfront.) ### Fee for Cancellation or Reduction of Insurance Cover If you cancel or reduce your insurance cover within 24 months of the policy/policies being issued, a fee will be charged to you and Eliteinsure Ltd will invoice you for this fee. We charge this fee because cancellation or reduction of an insurance policy arranged by Eliteinsure within a 24-month period may result in a clawback of the commission Eliteinsure was paid by the insurance company when you took out the policy. A typical insurance policy takes around 15–25 hours from the point of initial contact to the issue of the policy and the provider commission usually compensates us for the time spent getting the cover in place. If it is clawed back by the insurance company, we reserve the right to charge you directly for this time. **Calculation of Charges** The clawback amount is generally based on the commissions Eliteinsure receives when issuing a policy. This can be estimated at 2× the annual premium for the first 12 months and 1× the annual premium for 12–24 months of the cancellation or reduction. We will invoice you for the lesser of $2,500 or the exact amount that the insurance company has clawed back. This does not include added interest or recovery charges. **Payment Terms** Any invoice issued by Eliteinsure Ltd is payable within 7 days of the invoice date. Delayed payments will incur overdue interest at 10% per annum from the invoice date, plus all recovery charges, legal expenses, any damages, and an amount for our time spent recovering the debt at $200 per hour plus GST where applicable. ### Lending / Home Loan Fees A fee is rarely charged for lending or home loan advice. If a fee needs to be charged, this will be explained and confirmed with you before further advice is provided: - **Financial advice fee:** a fee may apply for additional financial advice required to secure lending: $250 per hour plus GST, for a minimum of two hours. - **Nil commission fee:** where lenders don't pay commission, we charge a fee of between 0.75% and 1.50% of the total loan amount. - **Bridging finance fee:** where advice is provided in relation to bridging finance, we charge a fee of between 0.75% and 1.25% of the total loan amount. - **Lending withdrawal fee:** where substantial work has been undertaken and you withdraw, transfer or cancel your application: we charge $250 per hour plus GST, for a minimum of two hours. --- ## Commissions and Remuneration Typically, we are remunerated by way of commissions received directly from product providers as demonstrated in the remuneration table below: ### Remuneration Table | Product / Service | How We Are Remunerated | Providers | Upfront | Ongoing | Over-ride | |---|---|---|---|---|---| | Risk Insurance | Commission from provider | AIA, Asteron Life, Chubb Life, Fidelity Life, NIB and Partners Life | 20–230% | 3–33% | 0–30% | | Health Insurance | Commission from provider | AIA, NIB, Partners Life and Southern Cross | 30–155% | 5–15% | 0–10% | | KiwiSaver and Wealth Builder | Commission from provider | NZ Funds | $0–$300 | 0.4% | N/A | | KiwiSaver | Commission from provider | Booster | $0–$30 | 0.0–0.5% | N/A | | Investment Fund | Commission from provider | Consilium | N/A | 0.7–1% | N/A | | Mortgages (Residential and Commercial) & Lending | Commission from Home Loan and Lending provider | ANZ Bank New Zealand Limited, ASAP Finance, ASB Bank Limited, Avanti Finance Limited, Cressida Capital, DBR Home Loans, Liberty Financial Limited, Pepper New Zealand Limited, SBS Bank, The Co-operative Bank Limited | 0.45–1% of the total lending amount | 0–0.20% of the total remaining lending (calculated annually but paid monthly) | N/A | - Eliteinsure is paid directly from the provider based on the percentages in the table above (the insurance percentage is based on the annual premium of an issued policy and investment on the funds invested). - Advisers who are contracted by Eliteinsure who give financial advice on our behalf, except those who are employed directly by us, will receive 50% to 100% of the commissions paid to Eliteinsure by the insurers and investment providers. --- ## Conflicts of Interest or Incentives Our advisers are committed to providing unbiased advice. They are not directed to favour any particular provider, nor do they receive performance incentives that could influence their judgment. If you decide to take out insurance or an investment solution, the insurer will pay a commission to Eliteinsure, and your financial adviser will receive their share of that paid commission. The amount of the insurance-related commission is based on the amount of the premium. From time to time, product providers may reward us for the overall business we provide to them. This may include but is not limited to tickets to sports events, hampers, or other incentives. **Despite being paid by the providers, we always prioritise your interests:** - Client-centric advice process - Transparency in commissions - Comprehensive cover comparison if replacing - Written recommendations - Rigorous review process - Adviser training on how to manage conflicts of interest --- ## Our Duties Under the Financial Markets Conduct Act 2013, Eliteinsure Ltd and our advisers have responsibilities to adhere to the Code of Professional Conduct for Financial Advice Services. These include having competence, knowledge and skill; prioritising your interests; exercising care, diligence and skill; and meeting the standards for ethical behaviour and client care. --- ## Complaints Handling and Dispute Resolution If you are not satisfied with our financial advice services, you can raise a complaint through the following channels: - **Email:** admin@eliteinsure.co.nz - **Website:** https://www.eliteinsure.co.nz/complaints/ - **Phone:** 0508 123 467 - **Mail:** Eliteinsure Ltd., 27C Mauranui Avenue, Epsom, Auckland 1051, New Zealand Upon receiving your complaint, we will follow our internal complaints process: 1. **Acknowledgment:** We will acknowledge your complaint within 2 days of receipt. 2. **Resolution:** We aim to resolve your complaint within 10 days. If the issue is complex or there are external factors, we may request further information or agree on an extension. If we cannot reach an agreement on how to resolve the complaint, we will issue a letter of deadlock. You may then contact our independent Dispute Resolution Scheme, **Financial Services Complaints Ltd (FSCL)**, at no cost to you. FSCL is an external financial dispute resolution scheme approved by the Minister of Consumer Affairs under the Financial Service Provider (Registration and Dispute Resolution) Act 2008. - **Email:** info@fscl.org.nz - **Phone:** 0800 347 257 FSCL will investigate your complaint and work to facilitate an agreed resolution. If an agreement cannot be reached, FSCL may make a formal decision that is binding on Eliteinsure Ltd, but not on you unless you accept the decision. FSCL will assist you in lodging your complaint. --- ## Ask Us – We Are Here to Help We welcome any questions or queries you may have regarding this important information. Feel free to reach out to us via email at admin@eliteinsure.co.nz or by calling us at 0508 123 467. We will promptly address your concerns, and this service is absolutely free of charge. --- *Disclaimer: Eliteinsure Ltd. makes every effort to ensure that the information provided on our website is accurate and up-to-date. However, the information and the availability of this information are subject to regular review and no warranty or representation can be provided regarding the accuracy of such information. Eliteinsure Ltd. does not accept liability for any losses or damage arising directly or indirectly from reliance on the information.*