> _Markdown transcription of North West Group Holdings Limited's Public Disclosure Statement, version 2026-05-24. Source: https://mortgagemanagers.co.nz/company-disclosure-important-information/._ --- # Company Disclosure | Important Information We are providing our Mortgage Managers disclosure to help you understand how our business operates and to ensure that you have the information that you need for the purposes of selecting a financial adviser that will meet your needs. In addition to this public information, you will always be provided with a general disclosure when you engage our services, plus a disclosure specific to the advice to you once it is known exactly what the scope of service is, your situation fully understood and therefore the recommendation is complete. --- ## Business Name & Financial Advice Provider (FAP) We trade as **Mortgage Managers** but our company is **North West Group Holdings Limited**. The **Financial Advice Provider (FAP)** is North West Group Holdings Limited. The **Financial Services Provider (FSP) number** is **682791** North West Group Holdings Limited was issued the **Class 2 Financial Adviser Provider Licence** by the Financial Markets Authority (FMA) on **28th September 2022**. --- ## Types of Financial Services Provided As the name Mortgage Managers would suggest our prime business is providing residential mortgages within New Zealand. We do however provide advice on a range of financial products including: - **Residential Lending** – both bank and non-bank mortgages plus 2nd mortgages - **Commercial Lending** – both bank and non-bank mortgages plus 2nd mortgages - **Business Lending** – business finance can include a range of lending types including overdrafts, revolving credit facilities, vehicle and equipment finance and leasing, debtor facilities and term loans - **Development Funding** – both bank and non-bank lending - **Insurances** – both personal and general insurances - **KiwiSaver** – discussions and information provided for KiwiSaver - **Investments** – discussions and information provided for investments --- ## Will You Be Charged By Mortgage Managers? By law we have to disclose how we get paid and it can cause confusion with some people thinking they may be charged when that is not the case, so just to be clear: - **We will always complete an initial assessment at no charge.** - **When mortgages are arranged with the banks, we don't charge any upfront fees as the banks pay us a commission.** - If the lending is not a bank mortgage then a fee will most likely apply, but that will be disclosed and agreed before you get charged anything. We will always be clear with what the costs are – we don't want you to have any surprises. You will be advised of any fees and charges (if applicable) as soon as we know what lender/s will be engaged and once we know what they may charge. --- ## Commission, Fees & Charges Our company may receive commissions at settlement from the relevant lender if you choose to take out a mortgage following our advice. The commissions are between **0.45% and 0.88%** of the initial mortgage balance or amount funded. Commissions are paid to the company on or after settlement of the loans. In addition to any commissions received, our company charges fees. These adviser fees mainly apply to applications to non-bank lenders, for personal loans, 2nd mortgages and business finance. These fees are often included in the loan offer and paid to the company by the lender, but may be included in the funds advanced and therefore need to be invoiced by the company and paid on settlement by your solicitor or yourself. ### Adviser Fees | Lending Type | Adviser Fee Range | |---|---| | Non-bank mortgage lending | $2,400 – $6,000 | | Personal loans | $300 – $900 | | 2nd mortgages | $900 – $3,600 | | Other property lending | $2,400 – $6,000 | | Business finance | $900 – $3,600 | ### Deferred Adviser Fee (Bank Mortgages) For mortgages arranged with banks there is a **deferred adviser fee of $2,400** that will be charged if the loan is repaid or refinanced within **24 months**, as banks have a writeback policy and can writeback the commissions that we have received. This fee is only charged if the loan is repaid or refinanced and there is commission needed to be paid back to the bank. In these cases we will invoice you and the deferred adviser fee is payable within **7 days**. ### Ongoing Commissions We may also receive **0.15% to 0.30%** of the mortgage balance on an ongoing basis, and/or a payment from the lender for refixing or restructuring of the loans. These commissions are paid directly from the bank or lender to the business. All commissions, fees and charges for your specific application will be advised in writing by the adviser once known. In most cases any commission or fees received are shared with the adviser and Mortgage Managers for providing the adviser with compliance support, training, and back-office support. --- ## Working With Us & Addressing Concerns If you have any concerns you have four ways to address these: 1. Firstly it is always best to make sure that your adviser is aware of any concerns as they can generally resolve them. 2. Make a complaint via our Making a Complaint page for a fast response. 3. You can raise any concerns with **Stuart Wills**, who is the principal at Mortgage Managers. 4. If your concerns or complaints cannot be resolved through this process you can contact our external disputes resolution scheme: **Financial Services Complaints Ltd (FSCL)** PO Box 5967, Wellington Phone: **0800 347 257** This service will cost you nothing and will help resolve any complaints. --- *Further detail on commissions, fees and charges is available on the Mortgage Managers website. Sub-documents referenced include: a commissions/fees/charges page, a "Working with Your Mortgage Adviser" page, and a "Making a Complaint" page.*