> _Markdown transcription of Sp Brokers Limited's Public Disclosure Statement, version 2026-05-24. Source: https://spinsurance.co.nz/personal-insurance-disclosure._ --- # Personal Insurance Disclosure ## Licence Status and Conditions SP BROKERS LIMITED (FSP585228), T/A SP Insurance holds a financial advice provider full licence, issued by the Financial Market Authority, to provide financial advice. --- ## Nature and Scope of Financial Advice Service SP Insurance provides advice to our clients about their personal insurances including risks and health insurance. Our Financial Advisers provide financial advice in relation to personal insurances. For Personal Insurance we work with the following Companies: - (a) Fidelity Life Assurance Company Limited (Fidelity) - (b) NIB NZ Limited (NIB) - (c) AIA New Zealand (AIA) - (d) Partnerslife - (e) Chubb Life - (f) Southern Cross Health Society - (g) Accuro --- ## Fees, Expenses or Other Amounts Payable We do not charge any fees, expenses, or other amounts for insurance advice. We receive a commission from the relevant insurance company if you take out an insurance policy following our advice. This commission is generally upfront in nature and may also include a trail commission. If you cancel any insurance policy arranged through us within two years of its inception date, a cancellation fee will apply. This fee is calculated at **20% of your total first-year premium, up to a maximum of $500.00 (including GST) per policy**. The cancellation fee is payable in full within 7 working days of the date of policy cancellation. This fee reflects the cost of the advisory, research, and administrative work undertaken on your behalf. --- ## Conflicts of Interest and Commissions or Other Incentives SP Insurance [and our financial advisers] will receive a commission from the insurance companies on whose policies we give advice. If you decide to take out a policy, the insurer will pay us a commission amount based on the amount of premium payable. A financial adviser may have a conflict of interest in circumstances where financial advice has been provided to two clients who later have a dispute, including in respect of liability. In this instance, the adviser would clearly disclose the conflict of interest to the clients and would refer one of these clients to another of our financial advisers for further advice and assistance. We manage all conflicts of interest and ensure our financial advisers prioritise your interests above their own, by following an advice process that ensures our recommendations are made on the basis of your needs and circumstances. All our financial advisers complete mandatory trainings to understand and manage possible conflicts of interest. We maintain a register of conflicts of interests and any gifts and other incentives that we may receive. We review our compliance programme annually. --- ## Duties SP Insurance and our financial advisers are bound by the following duties under the Financial Markets Conduct Act 2013 to: - Meet the standards of competence, knowledge, and skill set out in the Code of Professional Conduct for Financial Advice Services (Code of Conduct), which form part of the wider regulatory regime for financial advice and ensure we have the expertise necessary to provide you with advice; and - Give priority to your interests by taking all reasonable steps to ensure that the advice given to you is not materially influenced by our own interests or the interests of any other person connected with the giving of advice; and - Exercise care, diligence, and skill that a prudent person engaged in the occupation of giving related financial advice would in the same circumstances; and - Meet the standards of ethical behaviour, conduct, and client care set out in the Code of Conduct, to treat you as we should and to provide you with suitable advice. --- ## Complaints If you are unhappy with our financial advice service, please contact your financial adviser so he or she can try to put things right. If you wish to make a complaint, or do not feel comfortable discussing your concerns with your adviser, you can contact us as follows: - **Phone:** 0800 771 007 (Monday – Friday, 9am – 6pm) - **Email:** Complaints@spinsurance.co.nz - **Post:** PO Box 12044, Penrose, Auckland 1642 — attention: **Complaints Manager** ### How Your Complaint Will Be Handled Your adviser will attempt to resolve any issue of dissatisfaction with you immediately. If the matter cannot be resolved to your satisfaction, the adviser will escalate the complaint to his or her manager, notifying you accordingly. We will send you an acknowledgement of your complaint within **five working days** of your complaint being notified to us. This letter will provide you with our timeline to respond to you and the name of the manager who will be managing our response. The manager will investigate and contact you to try to resolve the complaint to your satisfaction. It is important that you provide this person with all relevant information. We will provide you with a written update within **20 working days** of receiving your complaint. If we are unable to provide a full response to you at that point, our letter will explain why we are not yet in a position to do so and tell you when we will next contact you. **40 working days** after the receipt of your complaint we will issue a final resolution. If we need to continue our review past this point, we will explain to you the reason for the delay and the required timeframe to provide a full response. At this point, if you feel that the delay is unsatisfactory, you can redirect your complaint to our external dispute resolution service provider detailed below. ### If We Are Unable to Resolve Your Complaint We expect that our response to you will have addressed the concerns you have raised. If you feel that your concerns have not been appropriately considered, we invite you to submit any further information for consideration. If we are unable to resolve your complaint despite our best efforts, you can contact our external dispute resolution scheme, who provides a free and independent dispute resolution service. **Financial Services Complaints Limited (FSCL)** | | | |---|---| | **Address** | Level 4, Sybase House, 101 Lambton Quay, Wellington 6011 | | **Postal Address** | PO Box 5967, Wellington 6140 | | **Telephone** | 0800 347 257 / +64 4 472 3725 | | **Email** | info@fscl.org.nz / complaints@fscl.org.nz | | **Website** | http://www.fscl.org.nz | --- ## Contact Details **SP BROKERS LIMITED (FSP585228), T/A SP Insurance** Financial Advice Provider Full Licence — issued by the Financial Market Authority - **Address:** 216 Great South Road, Epsom, Auckland 1051 - **Phone:** 0800 771 007 - **Email:** info@spinsurance.co.nz