> _Markdown transcription of Assetwise Nz Limited's Public Disclosure Statement, version 2026-05-24. Source: https://www.assetwise.nz/about/information-about-assetwise/complaints-handling-and-disputes-resolution/._ --- # Our Complaints Process ## Making a Complaint If you are not satisfied with our financial advice service you can make a complaint by emailing **admin@assetwise.nz**, or by calling: **09 580 1111**. ## Internal Complaints Process When we receive a complaint, we will consider it following our internal complaints process: - We will consider your complaint and let you know how we intend to resolve it. We may need to contact you to get further information about your complaint. - We aim to resolve complaints within **10 working days** of receiving them. If we can't, we will contact you within that time to let you know we need more time to consider your complaint. - We will contact you by phone or email to let you know whether we can resolve your complaint and how we propose to do so. ## Dispute Resolution Scheme If we can't resolve your complaint, or you aren't satisfied with the way we propose to do so, you can contact **The Insurance & Financial Services Ombudsman (IFSO)**. The Insurance & Financial Services Ombudsman provides a free, independent dispute resolution service that may help investigate or resolve your complaint if we haven't been able to resolve your complaint to your satisfaction. **Contact the IFSO Scheme:** - **Phone:** 0800 888 202 - **Email:** info@ifso.nz - **Post:** IFSO Scheme, P O Box 10-845, Wellington 6143 ## Financial Advice Provider Details **Assetwise NZ Ltd** (FSP553526) is the Financial Advice Provider. **Contact details:** - **Phone:** 09 580 1111 - **Email:** admin@assetwise.nz --- *This page is part of the Assetwise Disclosure and Important Information section. Additional adviser disclosure documents may be available at: [https://www.assetwise.nz/about/information-about-assetwise/](https://www.assetwise.nz/about/information-about-assetwise/)*