<!--
Entity: Professional Investment Services (manawatu) Limited (FSP39201)
Source: Public Disclosure Statement per FMC Act 2013 s431
Version date: 2026-05-24
Source URL: https://www.pismanawatu.co.nz/disclosure
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This file is a markdown transcription of the FAP's published Public
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-->

> _Markdown transcription of Professional Investment Services (manawatu) Limited's Public Disclosure Statement, version 2026-05-24. Source: https://www.pismanawatu.co.nz/disclosure._

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# Disclosure | Professional Investment Services Manawatu

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## Publicly Available Information

[Publicly Available Information (FAP Disclosure for website, Aug 2024)](https://irp.cdn-website.com/dcd2c1f9/files/uploaded/Publicly+available+information+FAP+Disclosure+for+website_Aug+2024.pdf)

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## Personal Disclosure Statements

- [Alison Lissington](https://irp.cdn-website.com/dcd2c1f9/files/uploaded/Personal+Disclosure+-+Scope+-+Alison+Dec+2025.pdf)
- [Anna Cuming](https://irp.cdn-website.com/dcd2c1f9/files/uploaded/Personal+Disclosure+-+Scope+-+Anna+Dec+2025.pdf)
- [Maryann Pratt](https://irp.cdn-website.com/dcd2c1f9/files/uploaded/Personal+Disclosure+-+Scope+-+Maryann+Dec+2025.pdf)
- [Toni-Ann Dench](https://irp.cdn-website.com/dcd2c1f9/files/uploaded/Personal+Disclosure+-+Scope+-+Toni-Ann+Dec+2025.pdf)
- [Alex Ritchie](https://irp.cdn-website.com/dcd2c1f9/files/uploaded/Personal+Disclosure+-+Scope+-+Alex+Dec+2025.pdf)

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## Complaints Procedure

Complaints handling and dispute resolution: If you are not satisfied with our financial advice service you can make a complaint by emailing [admin@pismanawatu.co.nz](mailto:admin@pismanawatu.co.nz), or by calling 06 355 4422. You can also write to us at PO Box 1255, Palmerston North 4440.

When we receive a complaint, we will consider it using our internal complaints process:

- We will consider your complaint and let you know how we intend to resolve it. We may need to contact you to get further information about your complaint.
- We aim to resolve complaints within 5 working days of receiving them. If we can't, we will contact you within that time to let you know we need more time to consider your complaint.
- We will contact you by phone or email to let you know whether we can resolve your complaint and how we propose to do so.

If we can't resolve your complaint, or you aren't satisfied with the way we propose to do so, you can contact **Financial Services Complaints Limited (FSCL) – A Financial Ombudsman Service**. FSCL provides a free, independent dispute resolution service that may help investigate or resolve your complaint if we haven't been able to resolve your complaint to your satisfaction.

**Contact FSCL:**
- Phone: 0800 347 257
- Email: [complaints@fscl.org.nz](mailto:complaints@fscl.org.nz)

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## Additional Documents

- [Client Service Promise](https://irp.cdn-website.com/dcd2c1f9/files/uploaded/PIS_Client_Service_Promise-f0464010.pdf)
- [Privacy Policy](https://irp.cdn-website.com/dcd2c1f9/files/uploaded/20240605_Client-Privacy-Policy-for-website.pdf)

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**Professional Investment Services Manawatu**
43 Walding Street, Palmerston North 4410
PO Box 1255, Palmerston North 4440
Phone: (06) 355 4422
Email: [admin@pismanawatu.co.nz](mailto:admin@pismanawatu.co.nz)

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*Note: The full FAP (Financial Advice Provider) Public Disclosure document is contained in the linked PDF "Publicly Available Information (FAP Disclosure for website, Aug 2024)" above. Individual adviser scope-of-advice disclosures are contained in the linked Personal Disclosure Statement PDFs for each adviser.*