# Penberthy Insurance Limited — Public Disclosure Statement *Mirror of FAP Public Disclosure Statement filed under FMC Act 2013 s431.* - **Version date:** 2026-06-06 - **Source URL:** https://penberthy.co.nz/disclosures/Stage-1-Disclosure-Penberthy-Company-Disclosure.pdf - **Source PDF SHA256:** `c9e7dea614249d782f8ee7eda4fda7e8...` - **Confidence tier:** C (LLM-extracted from PDF) - **Extracted via:** claude-haiku-4-5-20251001 - **Ingested:** 2026-06-06 - **Machine-readable facts:** [facts.json](https://financeadvisers.co.nz/api/provider/FSP31885/facts.json) - **All versions on file:** [filings.json](https://financeadvisers.co.nz/api/provider/FSP31885/filings.json) - **Authoritative register:** https://fsp-register.companiesoffice.govt.nz/companies/app/ui/pages/companies/FSP31885 > **About this document.** FAP Public Disclosure Statements are regulated documents that financial advice providers must publish under the Financial Markets Conduct Act 2013, section 431. The content below is the FA-NZ mirror — machine-parsed from the source PDF on the date shown above. For binding regulatory purposes, refer to the firm's own current publication via the source URL above. --- # Important information about us ## PENBERTHY INSURANCE LIMITED November 2025 – Version 6 --- ## Licensing Information Penberthy Insurance Limited (FSP31885) trading as Penberthy and Real Estate Insurance Services is a Financial Advice Provider (FAP) licensed and regulated by the Financial Markets Authority (FMA) to provide financial advice. --- ## Nature and scope of the advice Penberthy can provide financial advice in relation to: - **Personal Risk Insurance** (life, trauma, disability, income protection, health, mortgage repayment) issued by AIA, Asteron Life, Fidelity Life, ChubbLife, Partners Life, NIB, Southern Cross, and Accuro; - **Business Risk Insurance** (shareholder/key person) issued by AIA, Asteron Life, Fidelity Life, ChubbLife, Partners Life, NIB, Southern Cross, Accuro and UniMed. - **Group Employer Insurance** (medical, life and income protection) issued by AIA, Asteron Life, Fidelity Life, ChubbLife, Partners Life, NIB, Southern Cross, Accuro and UniMed. - **General Insurance - Business** (buildings, office contents/stock, business vehicles, liability lines, professional risk package for real estate agents, professional risk package for mortgage and finance advisers, corporate travel insurance) issued by NZI, QBE, Delta, 360 Commercial, Ando, Vero, Vero Liability, Zurich, Protecsure, AIG, Lumley, Star Insure, Classic Cover, Allianz, Chubb, and Dual; - **General Insurance - Personal** (house, contents, motor vehicles, boats) issued by NZI, Vero, Ando and Nautilus Marine. - **Mortgage Broking Services** from certain lenders such as BNZ, ANZ, ASB, Westpac, KiwiBank and AIA Go Home Loans. --- ## Fees or expenses Penberthy in some instances, will charge a fee for the financial advice that is provided to you. The exact fees charged will be confirmed at the time the advice is provided. If you act on our advice, you will need to pay the insurance premium plus relevant fees and levies to the relevant insurer in accordance with the terms of the insurance contract. The amount of the premium will be based on a number of factors, including the extent of the coverage, the length of time it covers and your excess. ### General Insurance **Adviser Fee** – This is an administration fee that Penberthy charges, in addition to the commission we receive, that contributes to our service and administrative costs in managing your insurance programme, including claims management and policy administration and service. This fee would be paid when you take out a new policy, cancel a policy or make a change (endorsement) to your policy. **Administration Fee** – Penberthy is a member of Insurance Advisernet New Zealand (IANZ). The administration fee charged on all policies is a fee which IANZ charges. IANZ manages and audits our Client Premium Trust Account, provides our IT operating platform, as well as ensures that we remain compliant. This administration fee contributes towards their administrative costs. ### Life & Medical Insurance If you decide to cancel your personal risk policy, or your policy lapses within the first three years of your policy being in place, a $250 cancellation fee will be charged. ### Mortgage Broking A fee may be charged by Penberthy to you for the time and advice given by our financial adviser. This may be instead of or in addition to the commission received from the bank or lender. The rate for a financial adviser is $250 per hour, and for administrative staff is $75 per hour. If a fee is to be charged, then this will be discussed with you prior to you incurring the cost. --- ## Early cancellation of your insurance or loan If you decide to cancel your personal risk policy (within three years) or your loan within 28 months), then a cancellation fee of $250 plus GST will be charged. If you cancel your General Insurance policy prior to the annual renewal then a cancellation fee will be charged plus there will be no refund of the commission paid to us. --- ## Conflicts of interest, commissions and incentives Penberthy receives commissions from the insurers or lenders from whom you purchase products. We use these commissions to pay our staff salaries and company operating costs. ### KiwiSaver We do not provide financial advice on KiwiSaver Schemes. We refer our clients to Koura Wealth for KiwiSaver Scheme advice and in return, Penberthy receives a trail commission of 0.30% of AUM (assets under management). ### Remuneration Our financial advisers are salaried employees of Penberthy Insurance Limited. They are eligible to receive a discretionary bonus based upon achieving key performance indicators such as being compliant, providing the required level of client care, client satisfaction levels, being a team player, meeting continuing professional development requirements and achieving productivity targets. The incentive payment is not significant in relation to the adviser's salary. --- ## Premium Funding Cornwall Funding Limited is a related party to Penberthy and provides premium funding. If clients want to fund their General Insurance via monthly payments, we will refer them to Cornwall Funding Limited. To ensure we prioritise our clients' interests: - We follow an advice process that ensures our recommendations are made appropriately, based on clients' goals and circumstances. - Advisers are not incentivised to promote one product over another. - We maintain registers of conflicts of interests and the gifts and incentives we may receive. These registers are monitored regularly, and additional training is provided as required. - We value transparency and make our clients aware of the commissions and referral fees we are eligible to receive should they accept and implement our advice and recommendations. - All of our financial advisers and staff are required to undergo annual training about managing conflicts of interest. - We undertake an annual independent compliance assurance review. From time to time, Penberthy may receive certain non-monetary benefits from product providers. This could include gratuities such as a bottle of wine at Christmas time, a free calendar, pen or book, the occasional luncheon, drinks after a briefing session, invitations to sporting events, subsidised professional development, discounted training courses or office supplies, etc. --- ## Complaints handling and dispute resolution If you are not satisfied with our service or financial advice, you can make a complaint by emailing us complaints@penberthy.co.nz or by calling us on 0800 736 237. You can also write to us at PO Box 33545, Takapuna, Auckland, 0740, New Zealand. When we receive a complaint, we will consider your complaint and let you know how we intend to resolve it. Where possible, we try to resolve your complaint immediately. If we are unable to resolve your complaint immediately, we will acknowledge your complaint within two business days. We may contact you to get further information about your complaint. We aim to resolve complaints within 10 working days of receiving them. If we need more time to investigate your complaint, we will let you know when you can expect to receive a response to your complaint. We will contact you by phone, email or letter to let you know whether we can resolve your complaint and how we propose to do so. If we cannot agree on how to fix the issue, or if you decide not to use our internal complaints process, you can contact our external dispute resolution scheme, Financial Services Complaints Limited (FSCL). FSCL provides a free and independent dispute resolution service that may help to resolve your complaint if we haven't been able to do so to your satisfaction. To contact FSCL: | | | |---|---| | **Call:** | 0800 347 257 | | **Email:** | complaints@fscl.org.nz | | **Write to:** | PO Box 5967, Wellington 6140 | --- ## Duties information Penberthy and anyone who provides financial advice on its behalf have duties under the Financial Markets Conduct Act 2013 relating to the way that we give advice. We are required to: - give priority to your interests; - exercise care, diligence, and skill; - meet standards of competence, knowledge and skill set by the Code of Professional Conduct for Financial Advice Services; and - meet standards of ethical behaviour, conduct and client care set by the Code of Professional Conduct for Financial Advice Services. --- ## Contact details Penberthy Insurance Limited (FSP31885), trading as Penberthy Insurance & Mortgage Brokers and Real Estate Insurance Services is the Financial Advice Provider. | | | |---|---| | **Call:** | 0800 736 237 | | **Email:** | info@penberthy.co.nz | | **Write to:** | PO Box 33545, Takapuna, Auckland, 0740 | A hard copy of this information is available upon request.