# Strategic Financial Planning Limited — Public Disclosure Statement *Mirror of FAP Public Disclosure Statement filed under FMC Act 2013 s431.* - **Version date:** 2026-06-06 - **Source URL:** https://strategicfp.co.nz/regulations/ - **Source PDF SHA256:** `f727c708d3f6e11551c8920e36647077...` - **Confidence tier:** C (LLM-extracted from PDF) - **Extracted via:** sonnet-html-v1 - **Ingested:** 2026-06-06 - **Machine-readable facts:** [facts.json](https://financeadvisers.co.nz/api/provider/FSP26383/facts.json) - **All versions on file:** [filings.json](https://financeadvisers.co.nz/api/provider/FSP26383/filings.json) - **Authoritative register:** https://fsp-register.companiesoffice.govt.nz/companies/app/ui/pages/companies/FSP26383 > **About this document.** FAP Public Disclosure Statements are regulated documents that financial advice providers must publish under the Financial Markets Conduct Act 2013, section 431. The content below is the FA-NZ mirror — machine-parsed from the source PDF on the date shown above. For binding regulatory purposes, refer to the firm's own current publication via the source URL above. --- # Regulatory Compliance & Client Assurance — Strategic Financial Planning NZ ## About Our Regulation We are regulated by the Financial Markets Authority (FMA). This means we meet code of conduct requirements in prioritising clients' interests, exercising care, diligence and skill, and meeting standards of ethical behaviour. Licensed advisors in New Zealand must meet legal duties to meet standards of competence, knowledge and skill. --- ## Independence & Conflicts of Interest We are independent financial planners focusing on Investing. We are free, without fear or favour, to act in our clients' best interests. Conflicts of interest are a major concern in the advisory space, and those who have conflicts need to declare how they manage them. Historically, conflicts of interest have compromised advice. **We have none.** --- ## Complaints Handling & Dispute Resolution At Strategic Financial Planning we are committed to providing high-quality financial advice and treating our clients fairly. We take all complaints seriously and aim to resolve them promptly and transparently. Our complaints procedure outlines how we handle complaints in line with New Zealand regulations, including our obligations under the Financial Markets Conduct Regulations 2014 and the standard conditions of our Financial Advice Provider licence issued by the Financial Markets Authority (FMA). --- ### What is a Complaint? A complaint is any expression of dissatisfaction about our financial advice services where you expect a response or resolution. This could include concerns about the advice provided, our processes, or how we have handled your personal information. --- ### How to Make a Complaint We encourage you to contact us as soon as possible if you have a concern. You can lodge a complaint by contacting **Simon Walmisley**: - **Email:** simon@strategicfp.co.nz - **Phone:** 02728849774 (available during business hours: Monday to Friday, 9am–5pm) - **Post:** 29 Kiteroa Place, Cashmere, Christchurch, 8022 - **In Person:** Level 1, 69 Corsair Drive, Wigram, Christchurch, 8042 Please provide as much detail as possible, including your contact information, the nature of your complaint, any relevant dates or reference numbers, and supporting evidence. This will help us investigate efficiently. If you need assistance lodging a complaint (e.g., due to language barriers, disability, or vulnerability), please let us know, and we will provide support. --- ### Our Internal Complaints Process 1. **Acknowledgement:** We will acknowledge your complaint in writing (usually via email) within 2 working days of receipt, or as soon as practicable if that is not possible. This acknowledgement will include: - An overview of our internal complaints process. - Information about our external dispute resolution scheme. 2. **Investigation:** We will investigate your complaint fairly and impartially. This may involve reviewing records, speaking with relevant staff, and contacting you for additional information if needed. We treat all complaints confidentially and in accordance with our privacy policy. 3. **Timelines:** We aim to resolve complaints within **20 working days**. If it will take longer (e.g., due to complexity), we will provide you with an update, explain the reasons, and give an estimated resolution date. We will keep you informed throughout the process. 4. **Outcome:** Once our investigation is complete, we will provide you with a written decision explaining our findings, any actions we will take (such as remediation if appropriate), and the reasons for our decision. 5. **Records:** We maintain records of all complaints to help improve our services and ensure compliance with regulatory requirements. If your complaint is resolved to your satisfaction before we provide a formal outcome, no further action is needed. --- ### External Dispute Resolution If you are not satisfied with our response or the way we have handled your complaint, you have the right to escalate it to our independent dispute resolution scheme. *This service is free, independent, and can help investigate or resolve the issue.* - **Scheme Name:** Financial Services Complaints Limited (FSCL) - **Phone:** 0800 347 257 - **Email:** complaints@fscl.org.nz - **Website:** [www.fscl.org.nz](https://www.fscl.org.nz) - **Post:** PO Box 5967, Wellington 6140 You can contact the scheme at any time, but they may encourage you to complete our internal process first. There are time limits for referring complaints to the scheme (usually within 2–6 months of our final decision – check with the scheme for details). --- ### Further Assistance If your complaint relates to a breach of regulations, you can also contact the Financial Markets Authority (FMA) directly: - **Website:** [www.fma.govt.nz/contact/make-a-complaint](http://www.fma.govt.nz/contact/make-a-complaint) - **Phone:** 0800 434 566 We regularly review our complaints process to ensure it remains effective and compliant. --- ## Adviser / Team Contact Details | Name | Role | |---|---| | Michael Taylor | Adviser — [/team-members/michael-taylor] | | Simon Walmisley | Adviser — [/team-members/simon-walmisley] | | Ewen Cameron | Adviser — [/team-members/ewen-cameron] | **General Contact:** - Phone: +64 27 437 7804 - Email: michael@strategicfp.co.nz - Office: Level 1, 69 Corsair Drive, Wigram, Christchurch 8042 --- *© 2024 Strategic FP. All rights reserved.*