# Supercity Mortgages Group Limited — Public Disclosure Statement *Mirror of FAP Public Disclosure Statement filed under FMC Act 2013 s431.* - **Version date:** 2026-06-01 - **Source URL:** https://www.supercitymortgages.co.nz/about-us/ - **Source PDF SHA256:** `5ff4dc11e2717485a52953275550b669...` - **Confidence tier:** C (LLM-extracted from PDF) - **Extracted via:** sonnet-html-v1 - **Ingested:** 2026-06-01 - **Machine-readable facts:** [facts.json](https://financeadvisers.co.nz/api/provider/FSP1002625/facts.json) - **All versions on file:** [filings.json](https://financeadvisers.co.nz/api/provider/FSP1002625/filings.json) - **Authoritative register:** https://fsp-register.companiesoffice.govt.nz/companies/app/ui/pages/companies/FSP1002625 > **About this document.** FAP Public Disclosure Statements are regulated documents that financial advice providers must publish under the Financial Markets Conduct Act 2013, section 431. The content below is the FA-NZ mirror — machine-parsed from the source PDF on the date shown above. For binding regulatory purposes, refer to the firm's own current publication via the source URL above. --- # Important Information About SuperCity Mortgages & Insurance ## Licensing Information We operate under a Class 2 Financial Advice Provider License, effective from 3 March 2022, issued by the Financial Market Authority. **Name of Financial Advice Provider:** SuperCity Mortgages Group Ltd **Trading as:** SuperCity Mortgages & Insurance **Our Financial Services Provider (FSP) number:** 1002625 You can contact us at: **Address:** Level 8, 139 Quay Street, Auckland Central, 1010 **Phone:** 0800 MORTGAGE **Email:** hello@supercitymortgages.co.nz **Website:** https://www.supercitymortgages.co.nz --- ## Services We Provide We will help you choose a loan that is suitable for your purpose from a panel of lenders (see below). Once we have chosen a lender and loan terms that are suitable for you, we will help you to obtain an approval. --- ## Banks and Lenders We Use We source loans from a panel of approved lenders. The current lenders we can use are: ANZ, ASB, BNZ, Westpac, Kiwibank, ASAP Finance, Avanti, Basecorp, Cooperative Bank, CMFL, Bank of China, Bluestone, China Construction Bank, Industrial and Commercial Bank of China, Cressida Capital, DBR, First Mortgage Trust, Funding Partners, Finbase, Heartland Bank, Liberty, Pepper Money, Plus Finance, Prospa, SBS, Pallas Capital, Vincent Capital and Southern Cross Partners. --- ## Products We Provide The types of financial advice products we can give advice on are: - Home Loans - Investment Loans - Construction Loans - Commercial Loans - Personal Loans --- ## Referral Services Although we do not provide advice on KiwiSaver, investments, personal risk, fire & general insurance, legal, tax and accounting services, we can refer you to professionals who do provide such advice. We are unable to offer legal or tax advice and recommend you consult your solicitor or accountant for this. Any advice we give in relation to KiwiSaver withdrawal for a first home purchase is limited to factual information on what can be withdrawn and the process for this, and does not extend to whether or not this is in your best interests. Please consult an investment adviser for advice on retirement savings. --- ## Our Duties and Obligations to You We have duties and obligations under the Financial Markets Conduct Act 2013 relating to the way we give advice. We are required to: - Ensure you understand the nature and scope of advice you ask us to provide. - Provide a service that is relevant to that agreed scope of advice and suitable to your circumstances and needs. - Listen to your needs, concerns, preferences and to treat you fairly and with respect. - Act with integrity and give priority to your interests and not our own. - Exercise care, diligence and skill. - Meet the necessary standards of competence, knowledge, and skill required. - Ensure you understand our recommendations and any associated risks. - Keep you informed along the way and communicate in a timely, clear, and effective manner. This is only a summary of the duties that we have. More information is available by visiting the Financial Markets Authority website at: [www.fma.govt.nz/compliance/role/financial-advice-provider/#dapDuties](http://www.fma.govt.nz/compliance/role/financial-advice-provider/#dapDuties) --- ## Fees and Expenses Generally we won't charge you any fees for the financial advice we provide to you. This is possible because, on settlement of a loan, we usually receive commission from the lender. Any exceptions to this general position are explained below. We may charge you a one-off fee if the following occurs: - **When we don't receive commission from the lender:** If you request that we provide financial advice and we do not receive a commission from the lender, we may charge you a one-off fee. Any such fee would be agreed and authorised by you in writing before we complete the services, and would be based on an estimate of the time spent providing the advice. (This may arise in the rare event that you request that we provide services in relation to either a product that is offered by a lender that we do not hold an accreditation with, or a product that is outside our usual arrangements with our product providers.) - **When we have to repay commission to the lender:** If a lender requires that we repay commission within 24 months of settlement of your loan, we may charge you a one-off fee. Any such fee would be no more than **$3,500 (plus GST)** and would be calculated based on a rate of **$350 (plus GST) per hour** of our time spent providing financial advice to you in connection with the applicable loan. The fee we charge you will not exceed the amount of commission we have to repay to the lender. You will be invoiced for any one-off fee and will be given 30 days to make payment. --- ## Conflicts of Interest ### How We Get Paid On settlement of a mortgage we usually receive commission from the applicable product provider. The commission is generally of an upfront nature but may also include a trail commission. We also receive a fixed rate roll over fee from some product providers if we assist in refixing your loan. To ensure that we prioritise your interests above our own, we follow an advice process that ensures our recommendations are based on your objectives, needs and circumstances. We further manage possible conflicts of interest by: - Always recommending the best product for your purpose regardless of the type and amount of commission we will receive. - Having access to a range of product providers. - Ensuring the amount of any loan is in accordance with your identified needs. ### Commissions Table The commission received on loans is calculated as a percentage of the loan. | Lender | Upfront % | Trail % | Refix ($) | |---|---|---|---| | ANZ | 0.85% | 0.00% | $200.00 | | Westpac | 0.90% | 0.00% | $0.00 | | BNZ | 0.55% | 0.15% | $0.00 | | ASB | 0.85% | 0.00% | $150.00 | | ASAP Finance Limited | 0.80% | 0.00% | $0.00 | | Avanti Finance | 0.80% | 0.00% | $0.00 | | Cressida | 1.00% | 0.00% | $0.00 | | DBR | 1.00% | 0.00% | $0.00 | | First Mortgage Trust | 1.00% | 0.00% | $0.00 | | Heartland Bank | 1.50% | 0.00% | $0.00 | | NZCU | 1.00% | 0.00% | $0.00 | | Pepper Money | 0.60% | 0.15% | $0.00 | | SBS Bank | 0.80% | 0.00% | $150.00 | | SELECT | 0.60% | 0.15% | $0.00 | | Southern Cross | 1.00% | 0.00% | $0.00 | | The Co-operative Bank | 0.70% | 0.00% | $150.00 | | TSB | 0.85% | 0.00% | $0.00 | | BOC | 0.88% | 0.00% | $0.00 | | Kiwibank | 0.55% | 0.15% | $0.00 | | Zip Business | 0.00% | 0.00% | $0.00 | | Basecorp Finance | 0.85% | 0.00% | $150.00 | | CFML | 0.85% | 0.00% | $150.00 | | ICBC | 0.85% | 0.00% | $0.00 | | BOC | 0.85% | 0.00% | $0.00 | | CCB | 0.85% | 0.00% | $0.00 | As soon as we know the type of loan and amount being put in place, and that it has been accepted by the lender, we will let you know the amount and frequency of the commission received. --- ## Payments for Referred Services For Fire & General insurance referrals, SuperCity Mortgages & Insurance (SCMI) may receive commission from Tower Insurance. For personal risk referrals, SCMI may receive a referral commission from the Insurance Adviser. We do not receive any commission or fees from any Lawyer, Accountant or Investment Adviser we have referred you to. --- ## What If Something Goes Wrong If you are not satisfied with our service or financial advice, please tell us as soon as possible so that we can try and resolve this for you to the best of our ability. It is our intention to provide the best possible service we can for our clients and we will do our best to try and resolve any complaint received as quickly and effectively as possible. You can make a complaint by: - **Email:** hello@supercitymortgages.co.nz - **Phone:** 021 305 008 - **Post:** L8, 139 Quay Street, Auckland CBD 1010 ### Internal Complaints Process We will follow our internal complaint process: - We will consider your complaint and let you know how we intend to resolve it. Where possible, we try to resolve your complaint immediately. - If we are unable to resolve your complaint immediately, we will acknowledge your complaint within 2 business days. We may contact you to get further information about your complaint. - We aim to resolve complaints within 10 working days of receiving them. If we need more time to investigate your complaint, we will let you know when you can expect to receive a response. - We will contact you by phone, email, or letter to let you know whether we can resolve your complaint and how we propose to do so. ### External Dispute Resolution If we cannot agree on how to fix the issue, or if you decide not to use our internal complaints scheme, you can contact our external disputes resolution scheme, **Financial Services Complaints Ltd (FSCL)**. They provide a free and independent dispute resolution service that may help to investigate or resolve your complaint if we haven't been able to do so to your satisfaction. **Financial Services Complaints Limited** **Email:** complaints@fscl.org.nz **Phone:** 0800 347 257 --- ## Availability of Information This information can be provided in hardcopy upon your request.